Experience

The Kive Company

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Experience Manager @ ArtKive (a division of The Kive Co.)

  • Mar 2020 - Present

  -Manage and train Customer Experience Team members. -Manage and facilitate administrative and accounting duties of Customer Experience Team members which include handling heavy phones, calendar management, invoicing, invoice adjustments, customer account history, and additional office related tasks. -Recruit and Hire new Customer Experience Team members. -Track current performance of Customer Experience Team members to ensure the CX team stays up-to-date on all policies of the… Show more -Manage and train Customer Experience Team members. -Manage and facilitate administrative and accounting duties of Customer Experience Team members which include handling heavy phones, calendar management, invoicing, invoice adjustments, customer account history, and additional office related tasks. -Recruit and Hire new Customer Experience Team members. -Track current performance of Customer Experience Team members to ensure the CX team stays up-to-date on all policies of the Company. -Assist with special projects, research, and compiling information as needed. -Draft and review policies, including TOU, and other documents as needed. -Review and edit copy for campaign emails as needed. -Assist in managing disputes and chargeback cases. -Assist in testing new development of Artkive App and giving feedback on changes. -Work cross functionally with multiple internal and external teams across the business to provide clear processes. -Assist with training, implementing, and monitoring CX Team processes as Development team updates App.

• Sr. Customer Experience Specialist @ ArtKive (a division of The Kive Co.)

  • Aug 2019 - Mar 2020

  -Assisting customers in using our e-commerce site to order products. -Working as a liaison between the customer and the teams processing the orders, providing updates for customers and resolving questions the photographers and photo editors may have regarding customer requests. -Answering customer questions regarding the Artkive process and order status. -Invoicing, sending payment reminders, and adjusting invoices as needed. -Scheduling calls with customers to answer questions and… Show more -Assisting customers in using our e-commerce site to order products. -Working as a liaison between the customer and the teams processing the orders, providing updates for customers and resolving questions the photographers and photo editors may have regarding customer requests. -Answering customer questions regarding the Artkive process and order status. -Invoicing, sending payment reminders, and adjusting invoices as needed. -Scheduling calls with customers to answer questions and handle special requests. -Providing feedback to our technology and operations teams on ways to improve the customer experience.

• Customer Experience Specialist @ ArtKive (a division of The Kive Co.)

  • Jan 2019 - Aug 2019



Central Casting

• United States
• Entertainment
• 700 & Above Employee

• Actress

  • Oct 2017 - Jan 2019



Michael Page

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Recruiter

  • Dec 2016 - Oct 2017