Intern: Core Business - Office of the Executive Director

• Feb 2023 - Present

Field Worker

• Oct 2022 - Nov 2022

- Travelled to schools to collect and record data and/or samples to benchmark Xitsonga early grade reading for grade 2, 3, 4 and 6 learners around Mopani and Vhembe districts’ primary schools. - Developed and/or assisted in the development of interview schedules; contacted schools to explain study objectives and protocol, and to arrange interviews, either in person or by telephone. - Identified and compiled lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position. - Conducted and recorded face-to-face interviews with learners and teachers, in accordance with predetermined interview protocol, data collection procedures, and documentation standards to uncover insights into learners’ needs and preferences. - Analyzed learners' feedback to identify areas of improvement and develop action plans. - Reviewed and edited data to ensure completeness and accuracy of information; followed up with schools to resolve problems or clarify data collected. - Coded and verified data in accordance with specified research protocol and coding procedures and submitted data into company database for subsequent analysis. Show less

Telemarketer Trainee

• Dec 2021 - Oct 2022

- Cold called individuals using a given phone directory to sell company products. - Maintained detailed records of inbound and outbound calls as well as follow up information and outcomes. - Intercepted and responded to customer complaints or concerns with products and seeks to resolve the problem while adhering to company policy. - Accurately documented customers’ personal information including phone number and address on Avbob’s database. - Asked relevant leading questions to understand the customer’s needs and recommend the best product for their purposes. - Used scripts to provide information about the product’s features, prices etc. and present their benefits. - Persuaded the customer to buy by demonstrating how merchandise or services meet their needs. Show less

Teaching Assistant

• Nov 2021 - Dec 2021

- Assisted teachers with regards administering the classroom, general teaching and ensuring that copies are made for lessons. - Assisted students that required additional support on a one-on-one basis. Assisted the Teacher with grading and recording of marks. - Used different assessment methods and past papers to provide learners with the skills they used outside the class's confines. - Developed and administered tests and examination questions, supervised students during tests and examinations, included grading and recording of their marks. - Effectively participated in discussions with the classroom teacher about daily and upcoming projects for the students. Attended training with classroom teacher and a workshop, done on school premises Show less