Marvin Amtmann
Customer Success Manager at Staffcloud- Claim this Profile
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Deutsch Native or bilingual proficiency
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Englisch Professional working proficiency
Topline Score
Bio
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Credentials
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Zertifizierter Fachtrainer
SystemCERT Zertifizierungsges.m.b.H.Apr, 2022- Sep, 2024 -
Matura/A-Level
BundeshandelsakademieJun, 2017- Sep, 2024 -
SAP User Qualification
SAPMar, 2017- Sep, 2024
Experience
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Staffcloud
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Switzerland
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Aug 2023 - Present
- First & second level support - Analysis of specific requirements of new customers - Performing onboardings - setup and configuration of new customers - Customer support in written form and by phone - Training at customer site or online - Documentation and know-how management - Account management - First & second level support - Analysis of specific requirements of new customers - Performing onboardings - setup and configuration of new customers - Customer support in written form and by phone - Training at customer site or online - Documentation and know-how management - Account management
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AIDA Cruises
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Germany
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Travel Arrangements
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700 & Above Employee
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Training Manager
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May 2022 - Jul 2023
TRAINER ON BOARD THE AIDA SHIPS - Supporting the crew on the way to perfect service as well as training and developing their host qualities on board - Creative & independent development of own concepts - Realization of language, soft skill and online training - Organization and implementation of the diverse training courses as well as education controlling for the sustainable development of the international crew - Communicating the service concept and motivating the crew with my own know-how Show less
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Electric Love Festival
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Austria
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Entertainment Providers
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1 - 100 Employee
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Bar Manager
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Jul 2015 - Jul 2023
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Barkeeper and Site Construction
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Jul 2013 - Jul 2015
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HR Manager
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Aug 2021 - Oct 2021
Responsibility for sustainable HR management and the smooth running of all operational and strategic HR processes - Contact person for all employee matters - Advisor to the management team on HR-related and labor law issues - Operational planning and implementation of HR strategies - Handling of administrative and organizational HR issues - Administration of HR systems and preparation of department-specific reports - Recruiting, payroll and cost accounting Responsibility for sustainable HR management and the smooth running of all operational and strategic HR processes - Contact person for all employee matters - Advisor to the management team on HR-related and labor law issues - Operational planning and implementation of HR strategies - Handling of administrative and organizational HR issues - Administration of HR systems and preparation of department-specific reports - Recruiting, payroll and cost accounting
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Event & Staff Coordinator
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Nov 2019 - Aug 2021
- Personnel disposition and coordination on site for the Red Bull Arena and external events- Organization of the entire recruiting & on boarding process for the employee pool- Direct contact person for the employee pool- Administrative project planning and payroll
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Team Leader & Outlet-Manager
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Dec 2013 - Nov 2019
Team leader and outlet manager at various events and trade fairs in Salzburg, Vienna, Kulm and Spielberg.- Preparation for accounting, logistics and payroll- staff trainings- Catering and service- Set up and dismantling
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Event-Management
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Dec 2018 - Jul 2019
- Organization, planning and implementation of events of all kinds - Support of existing customers as well as acquisition of new customers - Support in the sale of premises for events, including conducting site inspections, preparing offers and drawing up contracts - Quality management of service partners and their integration into the customer organization - Data and statistics maintenance, service accounting and budget responsibility - Invoicing, as well as general administrative and organizational agendas Show less
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Marvin Amtmann
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Germany
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Organzier
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Oct 2016 - Jun 2019
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Espara GmbH
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Austria
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Restaurants
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1 - 100 Employee
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Project and Process Manager
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Nov 2017 - Dec 2018
- Accompaniment and co-design of process optimizations in the company - Planning and implementation of projects (areas: marketing, digitalization, data protection, warehouse management) - Data maintenance, as well as accounting and invoicing - Correspondence and support of foreign customers - Accompaniment and co-design of process optimizations in the company - Planning and implementation of projects (areas: marketing, digitalization, data protection, warehouse management) - Data maintenance, as well as accounting and invoicing - Correspondence and support of foreign customers
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rota GmbH & Co KG
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Germany
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Machinery Manufacturing
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1 - 100 Employee
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Internship in the field of software engineering
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Jun 2015 - Aug 2016
- Network Planing - Translation of the German Software - Social-Media and Marketing - Network Planing - Translation of the German Software - Social-Media and Marketing
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Salzburger Nachrichten
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Austria
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Newspaper Publishing
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100 - 200 Employee
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Internship in the field of Market Research
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Jun 2015 - Sep 2015
Market Research for the local newspaper "Salzburger Nachrichten" Tasks: Marketing Research, Hotline Desk, Interviews, Surveys, Analysis Market Research for the local newspaper "Salzburger Nachrichten" Tasks: Marketing Research, Hotline Desk, Interviews, Surveys, Analysis
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Revolution Event GmbH
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Austria
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Events Services
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1 - 100 Employee
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Staff in the field of Eventcatering
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Jul 2013 - Jul 2015
Bartender and later also Bar/Outlet Manager at various events in and around Salzburg, as well as their set-up and dismantling. (among others Electric Love Festival) Events: - Electric Love Festival (each year) - AUQA Dance 2015 - Rider's Party Mevisto Amadeus Horse Indoors 2014 - Flight Club Set-Up & Opening - Club Circus 2013 Bartender and later also Bar/Outlet Manager at various events in and around Salzburg, as well as their set-up and dismantling. (among others Electric Love Festival) Events: - Electric Love Festival (each year) - AUQA Dance 2015 - Rider's Party Mevisto Amadeus Horse Indoors 2014 - Flight Club Set-Up & Opening - Club Circus 2013
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Heinritzi Restaurant Gesellschaft m.b.H.
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Austria
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Restaurants
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1 - 100 Employee
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Cashier / Kitchen Assistant
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Mar 2011 - Jan 2014
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OEBB
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Investment Management
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100 - 200 Employee
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Internship in the field of Electrical Engineering
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Mar 2011 - Mar 2011
Electrical Engineering - Installation Engineering & Operation Technology Electrical Engineering - Installation Engineering & Operation Technology
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Education
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East Bavarian Technical University of Regensburg
Bachelor of Arts - BA, Business Studies - International Management -
Vocational (Secondary) Business College I Salzburg
A-Level, Management of Informations and Technology -
Vocational (Secondary) Technical College Salzburg
Computer Sciene / Informatics