Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jan 2023 - Present

  • Maintain and grow sales relationships with existing clients and also focus on each client to give a good experience through a meaningful interaction by providing proper advice and guidance on available plans. • Taking a proactive approach to identify and support our customers' needs and listening to understand what they are asking for with a high standard of professional, caring and friendly service while maintaining the company policies. • Review customer profiles and engages customers in a needs based conversation to identify potential opportunities and give them the appropriate plans. • Understand, listen , ask and help the client's needs in a positive manner and conduct research to provide answers for clients to resolve their issues. • Being a technology expert and sharing knowledge to customers and assisting them to use the mobile applications. • Upselling products and services to existing customer base. • Connect personally with customers to advise them appropriately and clearly on current offers and plans and help in processing. Show less



Santamonica Tours and Travels

• India
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Senior Customer Service Representative

  • Dec 2018 - 2022

  • Building strong customer relationships and delivering good customer service because clients are first • Explaining packages and travel concepts simply. • Uncover and solve clients' needs and supports operational activities • Achieve assigned goals & sales targets and by identifying and fulfilling simple sales opportunities in a timely and accurate manner • Responsible for initiating and completing the orders and making changes on the monetary adjustments. • Maintain Knowledge of all new products. • Knowing all the market trends and product offerings Show less



Coconut Bunch Creations

• India
• Movies, Videos, and Sound
• 1 - 100 Employee

• Account Executive and Administrative executive

  • Apr 2017 - 2018

  • Recording and managing financial transactions such as payments, invoices, receipts, and withdrawals. • Looked at financial performance and gather all the necessary documents related to the transaction such as receipts, invoices, purchase orders and bank statements. • Processing day to day transactions. • Manages, reconciles cash transactions. • Responsible for recording and completing monetary adjustments, utilizing good adjustments. • Identifies and report all day-to-day activities to account manager . • Giving advice and knowledge of all credit card products and services • Protect company assets in compliance with all regulatory, legal and ethical requirements. • Sends reports on sales activity, account status and possible issues. Show less



Eben Telecom Pvt. Ltd.

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Front Desk Representative

  • 2014 - Feb 2015

  • Welcomes customers warmly and give them proper assistance • Attending clients inbound and outbound calls for arranging and scheduling appointments, taking messages and redirecting calls to respective departments. • Responsible for payment of monthly • Responsible to make correct records of office supplies • Overseeing the sorting and distribution of incoming mails . • Creating and maintain updated documents and spreadsheets. • Bookkeeping and issuing invoices. • Welcomes customers warmly and give them proper assistance • Attending clients inbound and outbound calls for arranging and scheduling appointments, taking messages and redirecting calls to respective departments. • Responsible for payment of monthly • Responsible to make correct records of office supplies • Overseeing the sorting and distribution of incoming mails . • Creating and maintain updated documents and spreadsheets. • Bookkeeping and issuing invoices.