Amro Alaaeldin
Product Support Engineer at Al-Bahar- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
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Bio
Credentials
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Digital Technology Enterprise Program (Virtual Experience)
GEJul, 2020- Nov, 2024 -
Verified International Academic Qualifications
World Education ServicesNov, 2019- Nov, 2024
Experience
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Al-Bahar
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United Arab Emirates
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Machinery Manufacturing
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700 & Above Employee
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Product Support Engineer
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Sep 2021 - Present
- Promote and sell CAT products and services through established sales processes and guidelines. - Analyse and understand market insights and customers buying behaviour and create sales plans according to the business division strategy and targets. - Manage leads and convert them in real business opportunities "Lead to Cash Process". - Drive digitalization initiatives to expand presence and customer engagement. - Actively focus on customer coverage and highlight the value of our products and services. - Understand customer needs and offer solutions with customer values. - Proactively work towards serving customers. Customers always come at first as per CAT culture. - Coordinate with the service department on assets repair option. - Achieve individual sales and coverage targets. - Achieve 90% KPIs. - Utilize CRM to manage activities and opportunities.
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Hira Industries LLC
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United Arab Emirates
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Manufacturing
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300 - 400 Employee
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Sales Engineer
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Oct 2020 - Jun 2021
- Identify clients needs and recommend the product model that meets their requirements. - Promote company’s products through presentations, cold-calling and meetings. - Visit sites regularly in order to address technical issues and train clients on product installation. - Maintain existing, long-term relationships with clients. - Coordinate price-list and sales updates with internal team. - Liaise with both current and potential clients to develop existing and new business opportunities. - Prepare tender submissions and present potential cost benefit analysis to clients. - Convey technical solution benefits to both clients and consultants. Provide after-sales support services and ensure client satisfaction with our product. - Negotiate with clients in order to reach win-win decisions regarding prices, payment methods, terms and conditions, etc. - Prepare reports for head office and senior managers.
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Mohammed Binghalib Energy LLC
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United Arab Emirates
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Oil and Gas
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1 - 100 Employee
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Sales Engineer
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Mar 2018 - Sep 2020
- Achieve overall sales target in the assigned Abu Dhabi region for Valve Servicing. - Meet & coordinate with clients on regular basis to address their needs, solve their technical problems and receive their feedback. - Build & maintain strong relationship with existing and potential clients. - Promote company’s valves services through cold-calling and meetings. - Develop sales presentations to introduce our Valve services and show the benefits of utilizing our services to clients. - Provide both on-site and off-site technical and after-sale support to clients. - Troubleshoot client’s Valves in order to identify the root of the problem. - Collaborate & work closely with teammates to maximize service satisfaction to clients. - Follow-up payments from clients. - Research & identify new clients in the market who can benefit from company's valve services. - Vendor registration for new clients and follow up to ensure successful company registration. - Report on daily basis to the General Manager on client satisfaction and progress of projects. - Coordinate service sale and delivery with clients, purchasing managers / co-ordinators, maintenance supervisor, quality managers and operation managers. - Prepare technical & financial bid reports and submitting them in timely fashion - Negotiate with clients on price and service time delivery. - Arrange quotations & pricing for equipment installation, technicians' rate, maintenance and delivery services.
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American University of Sharjah
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United Arab Emirates
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Higher Education
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700 & Above Employee
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Manufacturing Lab assistant
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Feb 2017 - May 2017
- Mentored and assisted students in manufacturing parts, new products and designs for their projects - Helped professors in fabricating complex components that were required for their projects - Provided technical support to supervisor in Machine tools - Achieved mechanical skills such as, lathes, CNC machining, drills presses,milling machines, welding, etc. - Mentored and assisted students in manufacturing parts, new products and designs for their projects - Helped professors in fabricating complex components that were required for their projects - Provided technical support to supervisor in Machine tools - Achieved mechanical skills such as, lathes, CNC machining, drills presses,milling machines, welding, etc.
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Emirates Metallic Industries Limited Company (EMIC) LLC
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United Arab Emirates
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Packaging and Containers Manufacturing
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1 - 100 Employee
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Student Intern
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Jun 2016 - Aug 2016
- Collaborated with the management team for ideas and innovations for producing the best metal packaging solutions - Engaged company's customers ensuring their needs are met - Cooperated in promoting the company’s status as a strategic and reliable partner for all their custom - Developed Mechanical Skills such as, seaming, pressing, coating & printing lines and welding in assembly lines - Collaborated with the management team for ideas and innovations for producing the best metal packaging solutions - Engaged company's customers ensuring their needs are met - Cooperated in promoting the company’s status as a strategic and reliable partner for all their custom - Developed Mechanical Skills such as, seaming, pressing, coating & printing lines and welding in assembly lines
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Education
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2012 - 2017
American University of Sharjah
Bachelor of Science - BS, Mechanical Engineering
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