Experience

SA Taxi
• South Africa
• Financial Services
• 500 - 600 Employee
• Investigation Liaison Specialist

  • Apr 2023 - Present


MiWay Insurance Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Claims - Theft & Salvage

  • Feb 2017 - Apr 2023

  Claims Salvage Administrator – THEFT SALVAGE28.02.17 – 31.03.2023• Within my role, I am responsible for managing various salvage claims to conclusion within an established range of authority.• Initiate and manage individual Salvage claim files and determine the plan of action, control costs and investigate and maintain a complete and thoroughly documented claim file.• Validate, investigate and finalize salvage claims within set targets and process all NATIS documents and keys• Finalize all administration regarding salvage claims.• Conduct all the above to the required performance and quality standards that are in place.• During my 8 years in at Miway , I have trained 3 admin advisors. Currently I have an intern training under me since October 2017. • In the 8 years I have learnt a lot and willing to step the ladder and explore more in the Miway Business. • Show less

• Claims Salvage Administrator - Accidents

  • Jan 2014 - Feb 2017

  CLAIMS ADMINISTRATOR – SALVAGE ACCIDENT13.01.2014 – 28.02.17SMD DUTIES  Knowledge of TIA  Dealing with salvage vehicles  Knowledge of the smd portal Knowledge of excel spreadsheet DUTIES: IN PROCEDURE  When vehicle is declared a write off and client informed  Natis is requested from the bank or by the client  Wesbank , MFC , Absa , Standard Bank , Iemas ,  Natis is received  Scanned and checked as per procedure for records  Email sent to the advisors natis received  When claim is on auth and paid  Natis is prep on a spread sheet and in order for smd collection on a Tuesday and Friday SIB – SPREAD SHEET  Work is motioned on a excel spread sheet  Smd invoices paid every 48 hours Smd salvage tow clean ups done when the need be Assisting with dealer stocking theft vehicles onto Miway name OTHER DUTIES Assessment yard list from the smd portal  When vehicles is write off – its moved to the bond yard  When vehicle is a repair – inform advisors to follow procedure  Salvage Tow line cleans up  Avis payments  EA payments – capture and pay  Dept 4 clean ups Problems papers - issues with SMD Show less

• Call Center Representative

  • Oct 2013 - Jan 2014

  was given the opportunity to come to the Theft Department – advisor going on maternity leave from end November 2013 till March 2014CLAIMS REGISTERED, Attempted Theft/Hijack Claims – Take down full event description of the incident, Make sure I am speaking to the correct person. Basic validations, ITC, IDS , DL , EXPERIAN, HPI , UNICODE.  If vehicle not driveable – arrange towing for the client taking it to the nearest Miway Yard or Miway Approved panel beater.  Appoint assessor and update the client when the report is in.  If client has car hire, will arrange for the client.  Cost the claim  Before the claim gets finalised - will check the claim and do a summary report.  Team Manger will check the claim – inform client and authorise claim.Theft/ Hijack Claims Recovered  Take down full event description of the incident, Make sure I am speaking to the correct person. Basic validation - ITC ,IDS , DL , EXPERIAN, HPI and UNICODE  Arrange car hire if on the policy If vehicle is in the pound – will arrange with the salvage assessor to uplift the vehicle from the pound and take it to the Miway yard or panel beater.  If vehicle has a tracking device – will email provider for a activation report.  Will get approval from the salvage assessor and appoint an assessor to assess the vehicle. Show less

• Claims Consultant

  • Jun 2013 - Oct 2013

  FAST AND FURIOUS 3 June 2013 – 30 September 2013Started my internship on 3 June 2013In training from the 10 June 2013 to 19 June 2013From the 20th June 2013 to 25 June 2013 when on to the Floor for training, listened to calls and how to register a claim. From the 26 June 2013 –, started to take calls only for glass claims. Had the confident speaking to clients. While on the floor l have learnt many other claims related queries.CLAIMS I HAVE REGISTERED  Glass  Break in vehicles Amendments to claims if required  Cell phone claims – later on taken out  Warranty claims ,  Captured driveable claims – appointing the assessors to the claim - not being the advisor on the claim  Driveable claim being the handler for 4 claims – captured, appointed assessor, validated, authorised and sending authorised to the panel beaters. If client is not happy with current service provider, will contact assessor to amend the report and send authorisation to panel beaters.  Costing claims. IMPORTANT ALWAYS.  Captured Non Driveable Claims  Arranged towing for clients when needed Was a team player in the team.  Made payments to service provider when needed.  Updating client when claims take time. Show less