Experience

LEAD School

• India
• Education Administration Programs
• 700 & Above Employee

• • Nov 2022 - Present

  Built and scaled a business from scratch, acquiring over 180 clients, and achieving a remarkable 95% customer satisfaction rating within the first 60 days of product use.Closely oversaw customer onboarding, account management, and operational processes, resulting in the successful management of a business valued at 10 Cr. with an average annual growth rate of 40%.With effective negotiation and persuasion skills ,I maintained a perfect 100% collection rate and an impressive 90% customer retention rate.Demonstrating exceptional learning skills, I quickly mastered the utilization of CRMs such as Hubspot and Nucleus. This allowed me to design a robust system, foster a culture of excellence, and assemble a high-performing team of emerging Customer Success Managers (CSMs). Through my expertise in CRM utilization, I successfully onboarded 80,000 students on LEAD's learning platform during the challenging COVID-19 lockdown. Operating with an unwavering growth mindset, I successfully coached and transformed over 100 employees, 1000+ teachers, and 40000+ parents, through a variety of mediums, including webinars, seminars, SOPs,tutorials, and comprehensive product walkthroughs.Through meticulous strategies for business relationship management and leveraging cross-functional collaboration, I cultivated enduring connections and long-term relationships with critical stakeholders, including teachers, vendors, school owners, and principals, resulting in consistently high NPS and Customer Satisfaction (CSAT) ratings, and also drove an impressive 40% upsell/cross-sell rate. Show less

• • Jan 2022 - Nov 2022

• • Aug 2020 - Dec 2021

• • Nov 2019 - Aug 2020



Next Education

• India
• Education
• 700 & Above Employee

• Sr.Academic Consultant

  • Jan 2017 - Oct 2019

  Assessed academic systems, conducted audits for over 300 schools,I designed, developed, and delivered more than 800 workshops and training programs on a wide range of topics, including hands-on learning, 21st-century skills, effective lesson planning, use of ICT in education. These workshops were attended by over 4,000 teachers, 1,000 principals, and other interdisciplinary professionals in the school education system. Additionally, I managed the day-to-day operations, product demonstrations, and closures (both B2B and B2C) for K-12 education products, including digital learning solutions, books, STEM labs, ERP, and LMS. I successfully met the designated sales targets within the allocated time frame. Additionally, I pursued certification courses from reputable platforms such as EDx and IIT Bombay to enrich my skills and expand my knowledge. I also collaborated with the product management team to research and develop digital and activity-based tools. Additionally, I supervised and motivated the team to meet market demands, providing training to both same and cross-functional teams on skills, products, and processes. Show less



Maharishi Arvind Institute of Science and Management Technology

• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Professor

  • Jun 2016 - Jan 2017

  Participated in committees and advisory boards. Oversaw various tasks, including hiring, performance evaluation, training, work allocation, and examinations.Attained a 100% academic success rate. Effectively showcased leadership abilities while serving as an exam controller and ERP incharge. Participated in committees and advisory boards. Oversaw various tasks, including hiring, performance evaluation, training, work allocation, and examinations.Attained a 100% academic success rate. Effectively showcased leadership abilities while serving as an exam controller and ERP incharge.



Meritnation.com

• India
• E-Learning Providers
• 300 - 400 Employee

• Center Manager

  • Apr 2015 - Apr 2016

  Ensured the center's profitability and successfully met revenue and sales targets. Implemented effective branding strategies to promote the organization. I enjoyed supervising daily center operations, attended to inquiries and walk-ins, and offered counseling to students and parents with utmost sophistication. Strategically executed recruitment, training, target setting, and performance management. Coached and guided team members in sales, operations, and academics to achieve targets Ensured the center's profitability and successfully met revenue and sales targets. Implemented effective branding strategies to promote the organization. I enjoyed supervising daily center operations, attended to inquiries and walk-ins, and offered counseling to students and parents with utmost sophistication. Strategically executed recruitment, training, target setting, and performance management. Coached and guided team members in sales, operations, and academics to achieve targets



career power

• Jaipur, Rajasthan, India

• Co-Founder

  • Jul 2014 - Apr 2015

  Established the business from scratch, self-funded, and handled marketing. Managed day-to-day teaching and all operations with a team of 5. Achieved profitability, attaining 100% growth. Established the business from scratch, self-funded, and handled marketing. Managed day-to-day teaching and all operations with a team of 5. Achieved profitability, attaining 100% growth.