Program Manager

• Jul 2020 - Present

Project Manager

• May 2017 - Jun 2020

Program Manager

• Jul 2016 - Jan 2017

Led continuous improvement work stream focusing on Exchange and SharePoint online data centre deployments. Managed data centre capacity and deployment services in more than 10 data centres in North America region. Defined delivery cycle time and brought predictability around delivery dates for clients by enforcing standards with-in the team and using automation. Led continuous improvement work stream focusing on Exchange and SharePoint online data centre deployments. Managed data centre capacity and deployment services in more than 10 data centres in North America region. Defined delivery cycle time and brought predictability around delivery dates for clients by enforcing standards with-in the team and using automation.

Program Manager

• Jan 2014 - Jul 2016

Key accomplishments includes – • Successfully delivered the Notes to Outlook project on time and on budget with a success rate of 99.8% (4000 staff and just 2 failed migrations). This included procurement of server, installation of Exchange 2013 and migration of mailboxes from Lotus Notes to Outlook 2010 using Quest tools. • Managed the existing environment and determined the gaps in infrastructure readiness for the program. • Led the team for the server capacity requirements based on the work in progress and future requirements. • Managed the procurement of infrastructure for various projects; and deployment of upgraded SOE and relevant software for SharePoint 2013, Office 2010, MS SQL servers and AD servers. • Managed contract negotiations with third party vendors. Identified and developed key dependency matrix for the program for continuous improvements. • Successfully managed the roll out Intranet Re-design project on SharePoint 2013, Corporate Directory, and Enterprise Search. • Restructured the Problem/Incident Management to drive efficiencies. Started data driven conversation, defined scope, impact & success criteria to avoid the ambiguity and held owners accountable until completion of projects. Results were faster execution, various improvements throughout the life cycle of a project. • Served as the single point of contact for escalations to ensure high quality service solutions and project and drove major incidents as a leader for direction and faster resolution to minimize the impact.

Senior Project Manager

• Jul 2011 - Jun 2013

Managed the delivery of SharePoint 2010 Capability program encompassing the delivery of multiple projects to enhance CASA’s business systems. This program included implementation of a SharePoint 2010 Enterprise class solution to facilitate collaboration across the enterprise and development of critical business applications on the new platform. Managed the delivery of SharePoint 2010 Capability program encompassing the delivery of multiple projects to enhance CASA’s business systems. This program included implementation of a SharePoint 2010 Enterprise class solution to facilitate collaboration across the enterprise and development of critical business applications on the new platform.

Program Manager

• Jul 2008 - Jun 2011

Led and managed the delivery of DFAT’s Software Standarisation program in alignment with the DFAT’s ICT Strategy. This included leading the migration of email platform from Lotus Notes to Microsoft Exchange 2010. Key player in implementation of the department’s ICT Standardisation Program, to move the department’s ICT systems infrastructure to a common platform that can be more efficiently integrated and supported. Responsible for the delivery of two programs, including 12 projects and achieving specific program outcomes and benefits aligned to the strategic and business plans. This included establishing multiple teams and planning and delivering the programs of work to effectively deliver outcomes utilizing the best practice Prince2 management framework.

Senior Project Manager

• Jul 2007 - Jun 2008

Managed ‘Client Centric Project’ module in Systems for People at DIAC. The Client Centric Project (CCP) integrates the systems and processes of DIAC business units to improve processing efficiency and to support DIAC’s officers in accessing important information. Managed ‘Client Centric Project’ module in Systems for People at DIAC. The Client Centric Project (CCP) integrates the systems and processes of DIAC business units to improve processing efficiency and to support DIAC’s officers in accessing important information.

Senior Program Manager

• Jan 2007 - Jun 2007

Managed the NPI development Microsoft Zune in coordination with the production team in China and Microsoft hardware operations in Seattle. Key Accomplishments: • Managed the cross functional teams that achieved aggressive goals for baselining long-term multi-million dollar program. • Defined objectives, monitored progress of individuals and the team, and drove team to meet client objectives ahead of schedule. Managed the NPI development Microsoft Zune in coordination with the production team in China and Microsoft hardware operations in Seattle. Key Accomplishments: • Managed the cross functional teams that achieved aggressive goals for baselining long-term multi-million dollar program. • Defined objectives, monitored progress of individuals and the team, and drove team to meet client objectives ahead of schedule.

Project Manager

• Jul 2006 - Dec 2006

Managed the service delivery for the Australian Electoral Commission and Centrelink Managed the service delivery for the Australian Electoral Commission and Centrelink

Materials/Procurement Manager

• Aug 2005 - Mar 2006

Managed materials procurement globally. Achieved cost reductions. Improved quality and delivery times. Introduced various methods of better control of inventory management and obsolete materials. Managed materials procurement globally. Achieved cost reductions. Improved quality and delivery times. Introduced various methods of better control of inventory management and obsolete materials.

Business Unit Manager

• Dec 1997 - Dec 2004

Managed the Design & Production team of China Plant for ODM & OEM (Mouse)/ (Game Console) for Microsoft account. Handled the Sustaining & New Product Introductions (NPI). Coordinated with the Design group for ODM products. Achievements:  Managed profitable US$160+ million projects in the development & manufacturing for ODM & OEM market.  Achieved the Strategic Supplier Awards for 3 consecutive years from Microsoft.  Achieved 100% on-time delivery – shipped 24 Million units in 9 months without any delivery rate hit.  Delivered 10 NPI in 3 years including ODM (Original Design Manufacturing) products.  Achieved above 95% score in yearly audits by the customer and worked on continuous improvements.  Directly managed a production staff of 30 & oversee a total of 1000 production line operators on 9 lines in the facility.  Managed demand, capacity & material supply analysis based on the forecast for 100% throughput & timely delivery.  Developed a material control process to minimize material discrepancies & gained dollar savings of 2%.  Developed sourcing techniques by multi-sourcing and reduced the procurement costs by 2-4%.  Managed SABR process with 2nd tier suppliers for cost, quality, delivery and continuous improvements.  Reduced the material shortage-line shutdown rate from 8% to 3% by introducing various reports to provide heads-up on potential material shortage to avoid any line shut down situation.