Experience

Linea Solutions, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Mar 2020 - Present



Aon Hewitt

• United States
• 1 - 100 Employee

• Benefits Requirements Analyst

  • Feb 2011 - Mar 2020

  The Requirements Analyst works closely with clients and the technology team to develop requirements documents for benefits administration clients.Responsibilities include: • Identifies and defines the client's needs/requirements; lead client requirement meetings • Develops and updates applicable requirements documents for plan provisions, extracts, administrative events, and delivery channels • Participates in analysis discussions to ensure the provision… The Requirements Analyst works closely with clients and the technology team to develop requirements documents for benefits administration clients.Responsibilities include: • Identifies and defines the client's needs/requirements; lead client requirement meetings • Develops and updates applicable requirements documents for plan provisions, extracts, administrative events, and delivery channels • Participates in analysis discussions to ensure the provision requirements match the technical specifications • Identifies potential issues, gather relevant information, and work with client/third parties/Best Practice committee to resolve issues that arise • Provides subject matter expertise and training to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts • Serves as primary resource to client, client team, shared services, and supporting services in the application of business objectives and alternatives for service delivery • Resolves open requirements items and manage the client to deadlines as it relates to the requirements definition process • Defines or review requirements for change controls as needed Show more Show less



Morneau Shepell

• Canada
• Human Resources Services
• 700 & Above Employee

• Associate Client Manager

  • Nov 2010 - Feb 2011

  A senior member of a team of client relationship specialists in providing benefit administration services. The role is the primary client relationship point for employers participating in a large heath benefits trust plan, and is critical to the overall success of the service delivery model. Additional Responsibilities Include: • Manage Employer hours reporting by developing a strong rapport with different agencies and personnel, and managing data accurately • Collect… A senior member of a team of client relationship specialists in providing benefit administration services. The role is the primary client relationship point for employers participating in a large heath benefits trust plan, and is critical to the overall success of the service delivery model. Additional Responsibilities Include: • Manage Employer hours reporting by developing a strong rapport with different agencies and personnel, and managing data accurately • Collect, consolidate and report on premium contributions using internal systems and QuickBooks • Work with the Benefits Consulting team to provide accurate reporting and information to the Board • Liaising with clients administrators regarding benefit administration concerns where required • Conducts testing of new and existing reports, statements and client web tools • Liaises with internal staff and client administrators concerning the administration of client benefit plans • Liaises with other departments regarding the administration of various accounts. • Logs client information, such as telephone calls received, into in-house software; follows-up as required • Devises ways to continuously improve team operations • Attends internal training sessions to build knowledge of industry topics and trends • Peer reviews work of other Client Services Representatives • Assist client service representatives in dealing with difficult situations though mentorship and example • Assists with the management of MSP premium reporting and enrollment • Reconciles Provincial Health reports • Performs other tasks and special projects, as required Show more Show less



Mercer

• Portugal
• IT Services and IT Consulting

• Benefits Analyst

  • Feb 2006 - Nov 2010

• Customer Service Representative

  • Feb 2005 - Feb 2006



Shepell.fgi

• Service Coordinator Supervisor

  • Sep 2002 - Mar 2004

• Service Coordinator

  • Sep 2000 - Sep 2002