Experience

SHIMANTO BANK LIMITED

• Corporate Head Office, Shimanto Shamvar, Dhanmondi

• Officer

  • Jan 2022 - Present



Eastern Bank Limited

• Gulshan 2

• Junior Officer

  • Oct 2017 - Jan 2022



Farzana Shakil`s Makeover Salon Limited

• Dhanmondi, Dhaka

• Sr. Executive (Business Development)

  • Aug 2015 - Sep 2017

  Plan, implement and coordinate in-house marketing activities and media communications. Develop and maintain schedule of events and relevant milestones. Liaise with service providers and clients, visit different organizations to develop business through brand promotion. Liaise with foreign & local media partners. Coordinate with company branches to ensure implementation of directives. Maintain relationship with new and existing customers. Track competition and market activities, and collect other relevant information to inform business decisions. Assist in planning and organizing company events. Maintenance of membership database. Membership Card production and distribution. Press note, promotional circular, campaign note etc. preparation and release. Show less



Bangladesh Association for Software and Information Services

• Dhaka, Bangladesh

• Executive (Membership)

  • Sep 2014 - Jun 2015

  Answer calls professionally to provide information about BASIS member facilities & current services. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process forms and applications. Research and build relationships with new & exiting Member. Answer calls professionally to provide information about BASIS member facilities & current services. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process forms and applications. Research and build relationships with new & exiting Member.



The City Bank Ltd

• Gulshan, Dhaka

• Service Ambassador

  • Apr 2014 - Aug 2014

  To be present in customer lobby walking around greeting the walk in customers. Assist the customers in smoothly completing the transactions through assistance of other counter staff. Answer all customer queries. Check for any delays in customer service and escalate to senior branch management Look for opportunities to cross sell bank products and services and support branch sales and service team To be present in customer lobby walking around greeting the walk in customers. Assist the customers in smoothly completing the transactions through assistance of other counter staff. Answer all customer queries. Check for any delays in customer service and escalate to senior branch management Look for opportunities to cross sell bank products and services and support branch sales and service team