Revenue Retention Manager

• Nov 2022 - Present

Member Revenue Team Leader

• Jan 2021 - Nov 2022

Account Manager

• Feb 2020 - Jan 2021

Onboarding Specialist

• Nov 2019 - Feb 2020

Ecommerce Specialist

• Oct 2018 - Nov 2019

Senior Customer Advisor- Ecommerce • Using Zendesk & to log all interactions with customers and suppliers. • Processing Orders and updating through Magento Ecommerce tool • Updating stock levels through Kerridge stock system • Dealing with customer complaints and bringing them to successful resolution. • Improving social media reviews & assist with online marketing. .Dealing with claims with insurance companies for transit damages and representing builder depot. Senior Customer Advisor- Ecommerce • Using Zendesk & to log all interactions with customers and suppliers. • Processing Orders and updating through Magento Ecommerce tool • Updating stock levels through Kerridge stock system • Dealing with customer complaints and bringing them to successful resolution. • Improving social media reviews & assist with online marketing. .Dealing with claims with insurance companies for transit damages and representing builder depot.

Motability Car Specialist and Product Expert

• Jun 2017 - Oct 2018

• Brand ambassador for SEAT • Assisting customers in finding the right car for them in giving product knowledge and taking them on test drives. • Providing finance quotes and giving customer all purchase options. • Assisting customers with the Motability scheme with a new car that suits their needs. • Liaising with adaptation companies where needed to get cars adapted to help customers with Motability needs. • Brand ambassador for SEAT • Assisting customers in finding the right car for them in giving product knowledge and taking them on test drives. • Providing finance quotes and giving customer all purchase options. • Assisting customers with the Motability scheme with a new car that suits their needs. • Liaising with adaptation companies where needed to get cars adapted to help customers with Motability needs.

Senior Sales

• May 2016 - May 2017

• Implementing specific projects in each store as directed by regional office to improve certain areas within a set time frame. • Supporting Branch Managers in London region stores to improve sales, training new staff and meet audit requirements. • Pro-active Sales Experience to deliver customer journey and hit sales targets. • Implementing specific projects in each store as directed by regional office to improve certain areas within a set time frame. • Supporting Branch Managers in London region stores to improve sales, training new staff and meet audit requirements. • Pro-active Sales Experience to deliver customer journey and hit sales targets.

Store Manager

• Nov 2015 - May 2016

• Engaging with team members, 20 Staff members to manage. • Implementing 6 & 12 week training plans across the business • Building contact lenses and hearing business • Reviewing marketing to increase awareness in surrounding areas. .Managing Turnover of 1.5 Million. • Engaging with team members, 20 Staff members to manage. • Implementing 6 & 12 week training plans across the business • Building contact lenses and hearing business • Reviewing marketing to increase awareness in surrounding areas. .Managing Turnover of 1.5 Million.

Store Manager

• Feb 2014 - Nov 2015

• Engaging with team members to ensure smooth running of operations .Increases Sales of Hearing Aids by 200% percent. .Turned Loss making store into profit making and increased year on year sales by 15% in optical sales. • Planning a schedule of marketing activity to increase branch brand • Reviewing business accounts • Building & maintaining relationship with GP Surgery & Local Community Care Groups to build our hearing profits. • Engaging with team members to ensure smooth running of operations .Increases Sales of Hearing Aids by 200% percent. .Turned Loss making store into profit making and increased year on year sales by 15% in optical sales. • Planning a schedule of marketing activity to increase branch brand • Reviewing business accounts • Building & maintaining relationship with GP Surgery & Local Community Care Groups to build our hearing profits.

Customer Service Team Leader

• May 2012 - Feb 2014

• Processing End of day reports at end of day till reconciliation • Safe reconciliation is performed on daily basis. • Crowd management during busy periods and ensuring public safety at all times. • Effective Communication Via Radio Systems with Staff • Management of 30+ staff members per day. • Ensuring health and safety procedures are followed and risk assessments are carried out daily. • Processing End of day reports at end of day till reconciliation • Safe reconciliation is performed on daily basis. • Crowd management during busy periods and ensuring public safety at all times. • Effective Communication Via Radio Systems with Staff • Management of 30+ staff members per day. • Ensuring health and safety procedures are followed and risk assessments are carried out daily.

Assistant Manager

• Feb 2010 - May 2012

• Dispense patients with glasses requirements for all various prescription requirements. • Processing NHS forms to NHS Primary Care Trust. • Checking invoices from suppliers and processing them according to store procedures. • Building Customer base and maintain existing accounts. • Training all new/existing staff in store • Glazing Single vision and Varifocal lenses inside in store lab • Aiming to achieve sales target to achieve store targets. • Dispense patients with glasses requirements for all various prescription requirements. • Processing NHS forms to NHS Primary Care Trust. • Checking invoices from suppliers and processing them according to store procedures. • Building Customer base and maintain existing accounts. • Training all new/existing staff in store • Glazing Single vision and Varifocal lenses inside in store lab • Aiming to achieve sales target to achieve store targets.