Experience

WDP (Westminster Drug Project)

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Team Leader

  • Apr 2019 - Present

  This role formed part of the local senior management team at WDP and managing treatment provision, supervising a team of Recovery Practitioners and Family and Carers Recovery Practitioner who provide case management (including prescribing), one to one key- working, low threshold and structured group work programmes, and other structured treatment.• Supporting with the existing internal Community Care Assessment (CCA) process which supports those wishing to access inpatient detox or rehab. • The overall daily organisation of the service, ensuring excellent service delivery • Supporting staff with the appropriate support, training, and guidance they need to carry out their duties. • Implementing agreed policy and procedure to ensure robust cost control measures are in place and actively manage service delivery costs. • Contributing to the sustainable growth of the organisation through identification of new areas of work and localised funding opportunities. • Implementing organisational policy, procedure and protocol across the treatment centre and satellites as required. • Providing regular supervision and service audit to ensure delivery and clinical standardsare maintained. • Ensuring relevant service standards are met, (as a minimum) those laid out by the Care Quality Commission (CQC), National Institute for Clinical Excellence (NICE), and are offered in line with WDP policy and within the organisational clinical governance framework. •Providing operational management and leadership through embedded systems of: supervision,appraisal, PDPs, induction, and ad-hoc support as needed. • Ensuring all interventions are provided in line with NICE guidance, (or other relevant clinical standards), and that practitioners are appropriately trained, supported and resourced • Coordinating resources to deliver recovery outcomes for service users within a challenging performance driven environment.



Change Grow Live

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Team Leader

  • Mar 2018 - Present

  Operational line management of a team of staff which included supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles.Developing and leading health and social care servicesEnsuring quality of service delivery through data analysis and engaging staff in service quality improvement planning. Creating team and individual performance plans to improve quality and performance.Effective partnership working, relationship management, pathway, and protocol development.Working with my team and Designated Safeguarding Lead, to ensure that the practices within the team/service enable identification of service users, children and families who are at risk. Also ensuring that staff are competent in the delivery of interventions that reduce risk to service users.My work involved investigation of incidents (including the death of clients) and producing excellent investigation reports.Also maintaining strong governance and monitoring systems, ensuring a consistent, high quality service and ensuring professional standards are met and best practice is implemented.



Advance Minerva

• Keyworker

  • Mar 2012 - Present

  • Role involved working on four different contracts: The London Probation Service Contract, (CRC) The Through the Gate Contract (TTG), Triage (Community Resolution Order for first time offenders) and the Short Sentence Prison (SSP) contract.• Work included crisis intervention, cognitive behavioural therapy, advice, and support, using motivational interviewing techniques, and solution focused goals and psychodynamic models to promote change and minimise harm. • Assessments and tailor-made support plans using KPI’s (Key Performance Indicators) and SMART goals. • Managed the Counselling Service/Trainee Counsellor and supported and managed volunteers. • Facilitated and provided training to the Police, colleagues, and Courts. • Work involved ensuring compliance with Quality Standards, and Governance. • Contributing to various funders reports and MG11’s for the Police.• Raising the profile and increasing referrals of this service, regularly attending meetings with commissioners, MP’s, service users and other agencies. • Women’s Lead for Substance Misuse across the Tri Borough. (Hammersmith and Fulham, Kensington and Chelsea and Westminster). Work involved, negotiating, and developing easier referral pathways for women, raising the profile of Advance Minerva, and increasing referrals.• Highlighting gaps in services and raising awareness, of the needs of women with substance misuse issues. In addition, I coordinated the delivery of services from partnership agencies such as Turning Point and facilitated a specialist Drug and Alcohol Groups at Minerva.• Effective partnership working with agencies such as Social Services, and across the criminal justice system such as the CRC, Prisons, Courts, Housing, and specialist teams such as IOM’s (Integrated Offender Manager).