Assistant Information Systems Manager

• Mar 2022 - Present

Information Technology

• Feb 2021 - Feb 2022

IT Manager

• Jan 2020 - Dec 2020

Assistant Manager Information Systems

• Jun 2018 - Jan 2020

• Install, configure, maintain, upgrade, and manage servers, PCs, laptops, multifunction printers, point of sale workstations, kitchen display system printers, and other related equipment. • Provide technical support to hotel guests, executive committee, and staff including but not limited to preparing technology equipment for conference, meeting rooms, and other events. • Manage user security groups, email accounts, property system logins, and ensure proper privilege are assigned to each user according to their job levels. • Perform data onsite/offsite backups, disaster recovery operations. • Diagnose and troubleshoot network, systems including hardware, and software faults. • Handle business critical incidents, engage vendors and coordinate with other teams for speedy resolution. • Plan, coordinate, and implement network and systems security measures in addition to performing site vulnerabilities remediation in accordance with Hyatt’s cybersecurity team guidelines and recommendations. • Maintain up to date staff records and approves leave requests. • Ensure that all assets assigned to the department run seamlessly with no or minimum downtime. • Resolve incidents assigned by global IT operation team. • Execute user rights audit reports as required. • Perform other related duties as assigned by Information Systems Manager/Area IT Manager. • Participate management meetings and conference calls during absence of Information Systems Manager. • Train employees on updated IT policy and overseeing performance reviews. Show less

Assistant IT Manager

• Jan 2018 - Jun 2018

• Installing and configuring mandatory systems, servers, PCs, firewalls, POS workstations, printers, scanners and other related devices. • Initializing systems, interfaces and applications in order to communicate and serve each other smoothly. • Ensuring that all assets assigned to the department run with minimum or no downtime. • Designing and Implementing backup disaster recover plan and monitoring backup tasks on daily basis. • Deploying Wi-Fi points and extending coverage at hotel public areas as well as responding to guests IT related inquiries. • Coordinating with vendors and with company personnel in order to facilitate purchases or provide systems maintenance services. • Ensuring that all software run with no output errors, no response time problems according to defined specifications. • Performing inventory adjustments of the entire network devices, hardware, software, licenses, etc. • Troubleshooting network connectivity issues and extending new point-to-point links whether fiber or ethernet. • Setting up E-mails and systems users accounts and ensuring proper permissions are assigned to each according to their job level. • Initializing electronic door locks as well as reading openings and encoding master keys according to hotel policies. • Directly reporting to Area IT Manager, suggests on the existing and future systems and projects being developed or implemented. Show less

IT Supervisor

• May 2015 - Dec 2017

• Installing, troubleshooting and managing multi-vendor systems and third-party applications. • Providing 24/7 technical assistance support to all staff inquiries related to computer systems whether hardware or software. • Ensuring backup and disaster recovery operations are running smoothly. • Enhancing security protection in order to minimize or prevent critical data loss or damage. • Ensuring sufficient Wi-Fi coverage and maintaining speed performance for guest public areas. • Setting up, trialling, running CCTV systems and providing support to authorized departments. • Initializing electronic door locks as well as reading openings and encoding master keys according to the policies. • Escalating systems issues and involving experts wherever required in order to troubleshoot complicated cases quickly. • Performing inventory adjustments of the entire network devices, hardware, software, licenses, etc. • Implementing procedural documentation and IT relevant reports as well as recording events, problems and their resolution in logs. • Handling guests and internal customers IT related complaints and inquiries. Show less

IT Specialist

• Sep 2014 - Apr 2015

• Providing 1st level technical support via phone, e-mail and remotely. • Installing, configuring and troubleshooting multi-vendor systems and third-party applications. • Diagnosing and solving basic hardware and software faults. • Troubleshooting basic network issues. • Maintaining end-user data backup and restoring it at the time of need. • Ensuring sufficient Wi-Fi coverage and maintaining speed performance for guest public areas. • Maintaining audio and video equipment in conference rooms in addition to supporting CCTV systems. • Escalating systems issues and involving experts wherever required in order to troubleshoot complicated cases quickly. • Performing inventory adjustments of the entire network devices, hardware, software, licenses, etc. • Implementing procedural documentation and IT relevant reports. • Handling guests and internal customers IT related complaints and inquiries. Show less