Amrani A. Hassan

Senior ICT Support Specialist at Pwani University
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Contact Information
us****@****om
(386) 825-5501
Location
Kenya, KE
Languages
  • English Professional working proficiency
  • Swahili Native or bilingual proficiency
Skills

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Bio

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Credentials

  • General Data Protection Regulation (GDPR)
    Advance Learning Interactive Systems Online (ALISON)
    Oct, 2022
    - Oct, 2024
  • Proposal Writing with Impact (Part 1 and 2)
    AuthorAID National Research Hub, Nigeria
    Jun, 2022
    - Oct, 2024
  • Research Writing in the Sciences
    East African Science and Technology Commission (EASTECO)
    Jun, 2022
    - Oct, 2024
  • Patent, Trademark, copyright law basics for creative people
    Udemy
    Mar, 2021
    - Oct, 2024
  • Research and Proposal Writing in the Sciences
    AuthorAID National Research Hub, Nigeria
    Jan, 2021
    - Oct, 2024
  • Getting Started with IBM Cloud V2
    IBM Digital - Nation Africa Kenyatta University
    Jul, 2020
    - Oct, 2024
  • Web Security
    IBM Digital - Nation Africa Kenyatta University
    Jun, 2020
    - Oct, 2024
  • Alison Publisher Tool Training Course v2
    Alison - Free Online Learning
    Feb, 2020
    - Oct, 2024
  • Introduction to E-Learning Theory and Practice – Revised
    Alison - Free Online Learning
    Feb, 2020
    - Oct, 2024
  • Research Writing in the Sciences
    AUTHORID
    Nov, 2019
    - Oct, 2024
  • Artificial Intelligence V2
    IBM
    Sep, 2019
    - Oct, 2024
  • Cloud Intro
    IBM
    Sep, 2019
    - Oct, 2024
  • Cybersecurity Intro
    IBM
    Sep, 2019
    - Oct, 2024
  • IBM Watson V2
    IBM
    Sep, 2019
    - Oct, 2024
  • Internet of Things Intro
    IBM
    Sep, 2019
    - Oct, 2024
  • Machine Learning
    IBM
    Sep, 2019
    - Oct, 2024
  • Customer Service Training
    Alison - Free Online Learning
    Jul, 2016
    - Oct, 2024
  • Diploma in Customer Service
    Alison - Free Online Learning
    Jul, 2016
    - Oct, 2024
  • PRDV104: Professional Etiquette
    Saylor Academy
    Jun, 2016
    - Oct, 2024
  • ELJ: Microsoft Certified Educator
    Microsoft
    Apr, 2016
    - Oct, 2024
  • CUST105: Customer Service
    Saylor Academy
    Apr, 2016
    - Oct, 2024

Experience

  • Pwani University
    • Pharmaceutical Manufacturing
    • 200 - 300 Employee
    • Senior ICT Support Specialist
      • Apr 2016 - Present

      - Networking and Infrastructure Support- User sensitization, awareness and Training.- Software License management- Acquisition of new hardware/software from vendors- Inspection and acceptance of new hardware/software equipment.- Held desk and User Support for both staff and students- ISO Auditing- Part-Time Teaching university level units- Supervision of Interns- Administrative duties

    • ICT Support Specialist
      • Feb 2013 - Mar 2016

      - Management of computer laboratories.- Network Support.- Data Backup and Recovery- Management of Software Licenses.- User sensitization, awareness and Training.- Management of staff and students e-mails.- Management of Anti-Virus- ERP (Navision) Support- Help desk and User support services. - Supervision of Interns- Administrative duties

    • ICT Support Engineer
      • Sep 2009 - Jan 2013

      - Management of the computer laboratory.- Management of the Wireless Project.- Computer Repair, Maintenance and servicing.- User support.- Perform analysis, testing and installing of computers and hardware systems.- Connect PCs in a network.- Load software programs and utility applications.- Analyze network performance issues and breakdowns of systems and peripheral equipment.- Keep records of maintenance work and repairs.- Training users on new software packages and systems. Show less

  • Islamic Teachers' Training College
    • Mombasa, Kenya
    • ICT Support Technician
      • Feb 2007 - Sep 2009

      - Head of ICT Dpt. - Teaching Computer studies to full time and part-time students. - Computer laboratory in-charge. - Designing and implementing MIS. - Trouble shooting, routine maintenance and servicing of hardware and software. - Local Area Network Administration. - Head of ICT Dpt. - Teaching Computer studies to full time and part-time students. - Computer laboratory in-charge. - Designing and implementing MIS. - Trouble shooting, routine maintenance and servicing of hardware and software. - Local Area Network Administration.

  • Islamic Teachers Training College
    • Mombasa, Kenya
    • Data Entry Operator
      • Sep 2001 - Jan 2007

      - Sending and Receiving E-mail messages. - Typesetting internal examinations. - Design College magazine.. - Computer maintenance and servicing - Teaching computer studies part-time and holidays. - Sending and Receiving E-mail messages. - Typesetting internal examinations. - Design College magazine.. - Computer maintenance and servicing - Teaching computer studies part-time and holidays.

Education

  • Nelson Mandela African Institute of Science and Technology (NM-AIST)
    Master of Science in Embedded and Mobile Systems, Embedded and Mobile Systems
    2019 - 2021
  • Technical University of Mombasa
    Bachelor of Technology (B.Tech.), Information and Communicattion Technology
    2011 - 2013
  • Technical University of Mombasa
    Diploma, Computer Science
    2004 - 2006
  • Internet Society/KENET
    Certificate, Introduction to Network Operations: UNIX/Linux,, Networking and DNS
    2015 -

Community

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