Experience

Mövenpick Resort El Sokhna

• Egypt
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • May 2022 - Present



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Director Of Operations

  • Jul 2021 - May 2022



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Director Of Rooms

  • Jan 2018 - Nov 2021



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Director, Of Rooms

  • Sep 2016 - Jan 2018

  Managing operating expenses Improve services provided by FO, HK and laundry departments Improve individuals performance Enhance the profitability of the rooms division Employment Managing operating expenses Improve services provided by FO, HK and laundry departments Improve individuals performance Enhance the profitability of the rooms division Employment



Fairmont Nile City

• Egypt
• Hospitality
• 100 - 200 Employee

• Director, Rooms

  • Aug 2008 - Jan 2016

  Managing operating expenses Improve services provided by FO, HK and laundry departments Improve individuals performance Enhance the profitability of the rooms division Managing operating expenses Improve services provided by FO, HK and laundry departments Improve individuals performance Enhance the profitability of the rooms division



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Director, Front Office

  • Jan 2011 - Jun 2012

  To manage front of the house operations including Guest Service, Fairmont Gold, Royal Service, BC, Concierge, airport office, Duty Manager, Guest Relation, Front Office, to ensuring that the highest standard of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with hotel guests and patrons.

• Front Office Manager

  • Jan 2010 - Dec 2010

  To manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with hotel guests and patrons.



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Apr 2008 - May 2009

  Assistant Front Office Manager is to provide guidance and leadership as the Asst. Front Office Manager, ensuring the delivery of consistent quality customer service Assistant Front Office Manager is to provide guidance and leadership as the Asst. Front Office Manager, ensuring the delivery of consistent quality customer service



Conrad Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Feb 2006 - Feb 2008

  •This position assists the Front Office Manager in the daily operations of the Front Desk, ISD, and Guest Services.•Ensure all needed reports and checklists are run and completed. •Cross Exposure in the Housekeeping Department in Fairmont Nile City

• Night Manager

  • Feb 2004 - Mar 2006

  Ensures the smooth and efficient operation of the Hotel during the evening and graveyard shifts. Oversees all departments including Front Office, Housekeeping, Engineering, Valet, and all Food and Beverage outlets, to ensure adherence to Hotel's standards, policies, and procedures. Responds to and resolves any guest issue or emergency situations. Projects a professional, friendly, and courteous image to guest, patrons, and staff.



Conrad Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Duty Manager

  • Mar 2001 - Mar 2003

  Ensures the smooth and efficient operation of the Hotel during the evening and graveyard shifts. Oversees all departments including Front Office, Housekeeping, Engineering, Valet, and all Food and Beverage outlets, to ensure adherence to Hotel's standards, policies, and Ensures the smooth and efficient operation of the Hotel during the evening and graveyard shifts. Oversees all departments including Front Office, Housekeeping, Engineering, Valet, and all Food and Beverage outlets, to ensure adherence to Hotel's standards, policies, and



Conrad Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • Feb 2000 - 2001

  •Supervises daily Front Desk operations and ensures •Supervises daily Front Desk operations and ensures