Multi Unit General Manager

• Apr 2022 - Present

Assistant Operations Manager

• Jan 2020 - Apr 2022

Company Training and Quality Assurance Manager / Opening Manager

• Feb 2017 - Jan 2019

Regional Brand Operations

• Feb 2013 - Jan 2017

Successfully running El Chico outlasts in KSA, preparing to Open soon in Kuwait and Bahrain, have taken brands in six months from good to great at all Key result Areas, composed detailed business plan for every year, successfully upgraded and change El Chico food and beverage menu, applied Home Delivery System, increased sales by 10% every year, reduce cost by 3, maximize EBITDA by 5%. Successfully running El Chico outlasts in KSA, preparing to Open soon in Kuwait and Bahrain, have taken brands in six months from good to great at all Key result Areas, composed detailed business plan for every year, successfully upgraded and change El Chico food and beverage menu, applied Home Delivery System, increased sales by 10% every year, reduce cost by 3, maximize EBITDA by 5%.

Regional Operations Manager

• Feb 2013 - Jan 2017

Brand Operations Manager

• Sep 2009 - Dec 2013

 Successfully opened and operated six GBK outlets since joining the GGC Company. Spearheaded the entire project from conceptualization through completion. Gained a large referral base and earned positive publicity. Kept costs down and profits up. Created comprehensive business plans, financial projections, and operations strategies. Devised a media strategy and developed cost-effective advertising and marketing/promotional campaigns to generate interest. Directed a team of 180 staffs including Managers and Supervisor in daily operations. Controlled activities of the Restaurant. Managed financial, sales, marketing, personnel, quality, customer service, inventory, and profit and loss performance. Revitalized the menu with financial viability in mind. Conceived and introduce the new menu in GBK last March 2010. Managed the food, beverage, supply procurement, and vendor negotiations. Collaborated with an advertising agency in development of enterprising promotional activities to boost sales across the outlets. Coordinated special events and marketing campaigns to increase revenue. Slashed inventory, reduced spoilage, and cut costs through staff reductions after evaluation of resource needs. Successfully managed restaurant, increasing sales by 25% through quality of food, exceptional service and values.

Restaurant General Manager

• Oct 1998 - Aug 2009

 Communicate and cultivate training and career development of your employees. Execute Bonus and Retention Program as per company policy. Operate ethically protecting the Company Brand and ensure there are no violation of Gourmet Gulf Company policy and procedures. Achieve company targets for all types of Audits in every KRA. Ensure personnel files are complete as per local authorities’ requirement and company policy. Ensure all units follow safety, sanitation and security procedures. Prepare annual budget and business plan. Set individual goals and monitor daily sales targets. Populate company brand calendar with LSM activities to increase Foot Traffic. Predict accurate EBITDA. Balance staffing levels and labor costs to achieve optimal productivity. Monitor and control cost centers using established methods to meet goals. Ensure Brand and Product Knowledge. Monitor Assure Food Safety Standards. Implement and execute supply chain management as per company standards. Conduct physical inventories. Ensure all equipment is correctly used, clean regularly and well maintained. Ensure the smooth operation of the restaurants in order to exceed company objectives. Respond and resolve customer complaints ensuring guest satisfaction

Kitchen trainer

• 1996 - 1999

In Store Trainer. In Store Trainer.