Salesforce Administrator

• Oct 2022 - Present

Salesforce Administrator - Sales Operations Specialist

• Feb 2022 - Oct 2022

Systems Delivery Specialist

• Oct 2020 - Feb 2022

My main duty in my current position is following up with the development team (Internal or External) to make sure that the delivery of the project will be adhered to the project plan. Eliciting the business requirements from the business users along with documenting it in a business requirement document. Creating the test cases for functional requirements to test the business process before delivering the project to the end user. First class support for the end user in the issues that takes place on a current system. Receiving and analyzing the change requests from the end user and getting back to them with the estimated time for delivery after coordinating with the development team. Creating the reports and dashboards requested from the end user on Salesforce CRM. Consolidating and migrating the data for the opening balance when changing a current system to a new system. Show less

Quality Assurance Officer

• May 2019 - Oct 2020

I am working as a quality officer for Talabat, my job duties are auditing the transactions between the customer service agents and the customers, analyzing the reason behind defects and conducting any task assigned to me by my supervisor. I am working as a quality officer for Talabat, my job duties are auditing the transactions between the customer service agents and the customers, analyzing the reason behind defects and conducting any task assigned to me by my supervisor.

Quality Assurance Auditor

• Aug 2018 - May 2019

I have worked as a quality auidtor for Majorel company, my job duties were to audit the transactions between our customer service agents and customers (Chats, calls and E-mails) to make sure that our quality standards are followed by the agents, run analysis to see where are the defects and conduct a recommended action plan to fix the problems. I have worked as a quality auidtor for Majorel company, my job duties were to audit the transactions between our customer service agents and customers (Chats, calls and E-mails) to make sure that our quality standards are followed by the agents, run analysis to see where are the defects and conduct a recommended action plan to fix the problems.

Trainee

• Aug 2016 - Aug 2016