Experience

servex Global Logistics Egypt

• Egypt
• Truck Transportation
• 1 - 100 Employee

• Sales Executive

  • Aug 2023 - Present



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Customer Success Specialist

  • Aug 2022 - Jun 2023

  UPS USA account | Teleperformance Egypt Assisted customers in the USA with questions about domestic and international packages, and collaborated with other UPSers to find solutions to facilitate delivery when necessary. Maintained awareness of performance goals and results. Met and achieved Teleperformance's and UPS's “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Average Handling Time, Quality, Customer Impact Time, Adherence to Schedule, etc.). Raised Escalations and submitted ideas and solutions to improve the UPS experience. Show less



Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Retail Outlet Executive

  • Jan 2021 - Feb 2022

  Alexandria, Egypt Outlets | Customer Management Teams Served Walk-in customers and provided full information and advice for customers seeking various Aramex local/international services and logistics solutions. Sustained high customer satisfaction service level in a friendly and timely manner. Processed and prepared inbound & outbound shipments for customers and business partners promptly using up-to-date currency exchange rates. Worked with the team and different departments to provide excellent customer service for cash clients as per Aramex CS standards. Promoted Aramex campaigns for new and existing customers. Received multiple recognitions for providing a remarkable level of hard work, ownership, and professionality, and for Managing to place a new revenue target for Alexandria Outlet. Show less



_VOIS

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2018 - Oct 2020

  Vodafone UK account | Majorel Egypt Outsourcing Participated in a new launching service line (Easy Switch) assisting UK region customers joining Vodafone for Home Broadband services. Dealt with technical, back-office issues, and engineering difficulties causing installation delays to ensure activating Home Broadband services to new customers within the promised time frame. Guided customers through setting up their Home Broadband services in a friendly and timely manner in addition to promoting offers, resolving issues, and handling complaints all over the phone. Managed with the team to place a new working instructions plan to achieve and maintain AHT and FCR targets, which has been implemented successfully and reflected positively on the service as a whole and also in the working environment. Worked with team leaders, operation managers, SMEs, and different department directors to ensure proper customer service is being delivered and customer satisfaction is being maintained. Show less



WinMe

• Egypt
• Retail Apparel and Fashion
• 1 - 100 Employee

• Media Marketing Specialist

  • Oct 2017 - Jun 2018

  Product Photography and Branding | Media Committee Was responsible for photographing the products and goods and processing results with the graphic designer for the final phase of social-media publishing and advertising after discussing results and targets with the media committee head on weekly bases. Product Photography and Branding | Media Committee Was responsible for photographing the products and goods and processing results with the graphic designer for the final phase of social-media publishing and advertising after discussing results and targets with the media committee head on weekly bases.