Experience

Toyota UMC
• Egypt
• Automotive
• 1 - 100 Employee
• Customer Relations Specialist

  • Jul 2019 - Present

Expo Service
• Belgium
• Advertising Services
• 1 - 100 Employee
• Senior Customer Service Advisor

  • May 2017 - Apr 2019


Khaled Emara Automotive - Kia & Renault

• Senior Customer Service Advisor

  • Oct 2015 - Mar 2017

   Checking automobile problems by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives if it is necessary; checking vehicle maintenance records; examining service schedules.  Verifies warranty and service contract coverage by examining records.  Estimate cost of materials, supplies, and labor; calculating customer's payment. Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering repair orders into service database system  Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.  Maintains automotive records by recording problems and corrective actions planned.  Schedules appointments, answers phones and collects funds for services performed  Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less


French Motors Service - Renault
• Service Advisor

  • Oct 2014 - Oct 2015