Amr Mahmoud

Technical Support Engineer at Mobi Egypt
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG
Languages
  • Arabic Native or bilingual proficiency
  • English -
Skills

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Bio

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Credentials

  • Operating system
    University of the People
    Aug, 2021
    - Nov, 2024
  • Java SE 7 Programmer II
    University of the People
    Sep, 2020
    - Nov, 2024
  • Python
    University of the People
    Mar, 2020
    - Nov, 2024
  • Database
    University of the People
  • Network and communication
    University of the People
  • ccna
    -

Experience

  • Mobi Egypt
    • Egypt
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support Engineer
      • Jan 2018 - Present

      Provide technical support for VSAT sites, including fixing iDirect modems (recovery and other). Coordination with installation teams and technical support for troubleshooting and diagnosing/rectifying critical customer problems. Assisted customers in identifying issues and explained solutions to restore service and functionality. Provide technical support for iDirect HUB and clients, including making option files, network editing, monitoring, configuring, testing and troubleshooting, and others. Monitoring OUTBOUND & INBOUND Carrier using Spectrum Analyzer. Coordinate with satellite operators like Intelsat, SES, Ultisat, and others for signal interference and performance. Monitor using (iMonitor), configure using (iBuilder), testing and troubleshoot HUB networks. Show less

  • Mobiserve Holding
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Senior Team Leader (VSAT Team)
      • Jan 2014 - Jan 2017

      Providing consultancy and technical solutions to the VSAT team and moving to the field if necessary when there are critical issues. Responsible for training team members, setting strategy, and monitoring progress toward goals. Identified issues, analyzed information, and provided solutions to problems. Responsible directly for some critical projects. Providing consultancy and technical solutions to the VSAT team and moving to the field if necessary when there are critical issues. Responsible for training team members, setting strategy, and monitoring progress toward goals. Identified issues, analyzed information, and provided solutions to problems. Responsible directly for some critical projects.

  • Mobiserve Holding
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Team Leader (VSAT Team)
      • Jan 2010 - Jan 2013

      Receiving the complex issues from the team members and providing the solutions. Escalate complex issues to the senior team leader. Survey, installation, commissioning, and testing VSAT remotes (onshore, offshore) C-Band & Ku-Band, inside and outside Egypt. Receiving the complex issues from the team members and providing the solutions. Escalate complex issues to the senior team leader. Survey, installation, commissioning, and testing VSAT remotes (onshore, offshore) C-Band & Ku-Band, inside and outside Egypt.

  • Mobiserve Holding
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Field Senior Technician Satellite Installer
      • Oct 2007 - Jan 2009

      Survey, installation, commissioning, and testing VSAT remotes (onshore, offshore) C-Band & Ku-Band, inside Egypt. Survey, installation, commissioning, and testing VSAT remotes (onshore, offshore) C-Band & Ku-Band, inside Egypt.

  • ESC
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Site Technician
      • Oct 2005 - Sep 2006

      Install, configure and maintain C-band stations, point to point (PTP), and Point to Multipoint (PMP) at customer locations, onshore and offshore, inside Egypt, with different size of antennas 1.8, 2.4 m. Install, configure and maintain C-band stations, point to point (PTP), and Point to Multipoint (PMP) at customer locations, onshore and offshore, inside Egypt, with different size of antennas 1.8, 2.4 m.

Education

  • University of the People
    Bachelor of Science - BS, Computer Science
    2019 - 2023
  • University of the People
    Associate of Science - AS, Computer Science
    2019 - 2021
  • The Higher Institute for engineering and Technology - Cairo
    Associate's degree, Civil Engineering Technology/Technician
    2000 - 2003

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