Experience

Gamma Beam Medical Instruments (L.L.C)

• Egypt
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Product Manager

  • Jul 2018 - Present



AMICO Group

• United Arab Emirates
• Medical Equipment Manufacturing
• 700 & Above Employee

• Product Engineer - Diagnostics Equipment

  • Jun 2014 - Jun 2017

  Running businesses with international well-known entities Operator, Applicator and Technical Support Engineer. Testing and evaluating devices and its Software. Technology literature and following up any new updates. Responsible for whole technical data inquiries. Understanding of application, and the requirements of operation. Setting up technical documentation and user reference manual when needed. Technically proficient at using different software. Marketing plans for launching new products. Market feedback with product management and suppliers. Customer contact for technical questions, participate in planning and meetings. Contracts and official documentation. Pre-Sales process: On-site product demonstrations and hands on provided with presentations. Tendering: Study technical documents and analyze descriptions and specifications required to fulfill the technical requirements. Respond to any tender clarification or questionnaire. Attending conferences and seminars. After-Sales Process: On-site performance of technical training sessions. Confirming with the user the optimum usage of the device including the software and the procedure of operation. Provide remote technical support assistance to clients. Follow up with customer complaints and provide after sales service. Software updates when required. Dealing with devices faults through co-ordination with maintenance team. Technical training sessions and support to sales team. Planning for delivery of equipment, and monitor devices installation Track products shipment with logistics team in order to solve any obstacles with suppliers. Show less