Experience

TIANJIN PORT FREE TRADE ZONE SHANGSHUN INTERNATIONAL TRADE CO.,LTD

• China
• International Trade and Development
• 1 - 100 Employee

• Commercial Manager

  • Jun 2023 - Present



Farao Restaurante

• São Paulo, Brazil

• Fast Food Restaurant Manager

  • Mar 2022 - Jun 2023



flydubai

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Aug 2018 - Apr 2020

  providing information and In a call center.  questions about customer loyalty programs.  helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs (skywards).  assists passengers with check-in, issues tickets, provides flight information , checks baggage and solves ticket-related travel problems.  Analyzing customer’s complaints providing information and In a call center.  questions about customer loyalty programs.  helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs (skywards).  assists passengers with check-in, issues tickets, provides flight information , checks baggage and solves ticket-related travel problems.  Analyzing customer’s complaints



noon

• Saudi Arabia
• Retail
• 700 & Above Employee

• Call Center Representative

  • Oct 2017 - Jun 2018

  Reviewing customer's orders and confirm it.  Duties include canceling the orders and following up the company procedures.  Performs any other related duties required.  Calling customers to confirm the location address.  Reviewing the company website and escalate the wrong information to a high management. Reviewing customer's orders and confirm it.  Duties include canceling the orders and following up the company procedures.  Performs any other related duties required.  Calling customers to confirm the location address.  Reviewing the company website and escalate the wrong information to a high management.



Roads and Transport Authority

• United Arab Emirates
• Government Administration
• 700 & Above Employee

• Admin customer care

  • Mar 2015 - Oct 2017

  Analyzing customer’s complaints.  Transferring customer’s complaints to the correct department to solve customer issue.  Working in the Call Center department by following up the products (Wojhati, Dubai Taxi, Dubai Ferray, Auctions registration, etc.,)  Registering and renewing vehicles.  Duties include answering telephone call inquiries and promoting an organization’s products and services.  Answer a high volume of calls and maintain a rapid response rate according to agreed standard.  Working as journey planer for (Bus, Metro, Trim, Water Taxi, etc.).  Preparing a daily reports.  Check a registration form and guide the customer for RTA smart application to register for (Mparking, Smart drive, Mpay,etc,).  Performs any other related duties required. Show less