Service Delivery Manager

• Sep 2021 - Present

Head Of Network implementations Department

• Apr 2020 - Jul 2022

Network Engineer

• Jun 2018 - Apr 2020

• Maintained LAN/WAN network consisted of a high number of data collection devices controlled by multiple high speed servers, Cisco routers, CCTV and IP Cam. • Handled network management and troubleshooting. • Ensure compliance with IT policies and procedures; identified, researched and recommended new complex technologies to enhance network performance • Performed day-to-day LAN, WAN and CCTV administration, maintenance and support. • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues. Show less

Senior Network Engineer

• Jan 2013 - Apr 2020

 Plan, Install, configure and maintain Cisco• Plan, Install, configure and maintain Cisco Routers 2000s and 3000s, switch 2000s,3000s,6000s, VM Mikrotike Router ,Wireless, Esxi6.5,vsphare6, Microsoft file server , active directory ,Cam IP VMS, NVR & CCTV, DVR, Nvr. • Configured and performed troubleshooting with routing and switching protocols, including BGP, OSPF, MPLS, RSVP-TE and VRRP. • IP routing expertise • Render Tier 3 support (network administration, repair, server troubleshooting etc) to resolve complex issues in the data network. • Planned, implemented and maintained wireless network strategy and operation. • Performed virtual machine provisioning, VM priority setup, and template cloning. • Developed strategies, budgets and deployment plans to inform and influence management and stakeholders. • Researched and read up on newer technologies that were unfamiliar to quickly learn how to effectively use them. • Provided all required network documentation to inform management. Routers, switch, Mikrotike Router ,Wireless, Hotspot, Esxi6.5,vsphare6, Microsoft file server , active directory ,Cam IP VMS,NVR & CCTV, DVR ,Attendance devices and fingerprinting ZK and Follow up and maintain application’s (Hotel-Store-Restaurent-Account-Gym)  Deputed to the project sites with the aim of designing and establishing reliable networks and providing network support; define project scope, define schedule and phase wise activities, and monitor progress.  Develop and establish network solutions that meet complex business and client requirements; these include conceptual design, developing the network infrastructure and installing the requisite equipment and technologies, preparing technical documentation and Visio Drawings  Render Tier 3 support (network administration, repair, server troubleshooting etc) to resolve complex issues in the data network. Show less

Network Support Engineer

• Jun 2006 - Jan 2013

• Internet Implementation with end-user and I configure Internet Router-Home and mantainces problem with end user • pull cable and make all network connectivity and customer care 7/2 4 • Provided outstanding customer service to Employees, Group Administrators, Brokers, Providers and Members; • Handled escalated issues that require more technical investigating and programming; • Maintained a minimum of 85% first call resolutions, 30% average speed answer and under 10 min average call time; • Supported users via email and telephone. Show less