Experience

Global Brands Group (GBG)

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• Project Management Team Lead

  • May 2023 - Present

  Cairo, Egypt • Lead a team of Project Managers and measure team KPIs using appropriate tools. • Managing the Project Management Office (PMO); processes, methodologies, and governance. • Validate contracts, proposals, project plans and measure project profitability. • Perform risk assessments and implement risk mitigation strategies for projects. • In addition to performing Project manager duties of managing complex projects.

• Project Manager

  • May 2022 - May 2023

  Egypt • Dedicated Project Manager leading projects in the growing EMEA region. • Responsible for project planning, executing, monitoring, controlling, and closing projects. • Ensure that projects are delivered on-time, within scope and within budget. • Managed projects of different technologies, including hardware installation, infrastructure upgrades, Security deployment & configuration, cloud deployment, Data warehouse development, and software development.



Alkan CIT

• Egypt
• Telecommunications
• 700 & Above Employee

• Project Manager

  • Oct 2021 - May 2022

  • Manage all phases of the telecom projects, mainly with governmental entities and Oil & Gas sector. • Manage the relationship with the client, vendor, third parties and all stakeholders. • Analyzed quality metrics, identified process gaps, and derived process improvements to enhance the customer experience. • Managed 7 projects with a budget range from 1 to 32 million EGP.



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Manager

  • May 2017 - Oct 2019

  • Primary Point of contact for service management and an escalation point. • Accountable for Quality of Service provided to Customer. • Leads Customer service review meetings and ensures effective communication with all stakeholders. • Proactively identify Customer needs, and growth opportunities. • Recommend service improvements from operational and financial point of view. • Achieved high CSAT (customer satisfaction score) and was awarded multiple local awards.

• Product Development Test Engineer

  • Aug 2015 - May 2017

  Egypt • Part of Product development / Engineering team, responsible for validating new IT solutions. • Managing the testing Data Center. • Implement a real enterprise environment to perform test scenarios. • Manage Lab logistics: hardware requests, shipping & lab inventory.

• L2 Application Support Engineer

  • Sep 2014 - Aug 2015

  • Provide 2nd level application support to orange internal applications using ITIL aligned support system. • Assist in application maintenance operations to ensure service continuity. • Provide training to 1st level support agents. • Participated in process and documentation enhancement resulted in a 20% faster resolution rate.

• IT Service Desk Support Engineer

  • Jul 2012 - Sep 2014

  Egypt • Single point of contact for all IT related incidents, providing 24*7 support for orange employees worldwide. • Perform 1st level of troubleshooting and ensure incidents are routed to the proper next level. • Promoted to senior after 1 year and successfully mentored 11 new joiners.