Amparo Bianco
Operations Services Manager at Sharkys Woodfired Mexican Grill- Claim this Profile
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Bio
Credentials
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Excel 2016 Essential Training
LinkedInSep, 2019- Nov, 2024
Experience
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Sharkys Woodfired Mexican Grill
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United States
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Restaurants
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1 - 100 Employee
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Operations Services Manager
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Feb 2020 - Present
• Grow the efficiency of existing systems and organizational processes to enhance the Guest and Team experience. • Actively pursue strategic and operational objectives. • Lead, motivate, and support our team within a time-sensitive and demanding environment, including setup and implementation of initiatives and rollouts. • Build feedback systems for the field and home office in support of improvements to Guest service and execution.• Partner with cross-functional support teams (internal/ external) in improving our proprietary tools and systems.• Execute creation of materials and implementation to management. • Maintain constant communication with restaurant management, team, and vendors.• Lead culture building initiatives in support of the Mission & Vision, as well as team growth & development. Show less
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Training Coordinator
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Oct 2016 - Feb 2020
• Assisted in the development, design, and maintenance of key operations services initiatives • Improved safety in restaurants by devising monthly safety focused handouts made up of critical information. • Designed visual job aids consisting of safe practices.• Created communication handouts to increase engagement initiatives.• Conceptualized training modules for new menu rollout in collaboration with fellow team members.
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New Store Opening Team Leader
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Jul 2016 - Feb 2020
• Lead teams of 6-8 trainers for up to one month for new store openings in three different states.• Managed all new store opening training elements, including organizing training material, building timeline of events, conducting meetings, and placing initial supplies and food orders.• Managed weekly scheduling of all trainers, as well as assist general manager with schedule. • Made decisions related to labor, agendas, owner concerns, unforeseen obstacles, and budget reporting.• Coordinated daily training objectives with trainers through course of new store opening time frames.• Performed evaluations on trainers, trainees, and managers on a daily, weekly or end of training basis.• Practiced different techniques to motivate, help train, set goals, praise and redirect trainees. • Integrated a culture of teamwork, respect, and overall guest satisfaction for entire team. Show less
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Shift Manager
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Nov 2012 - Jul 2016
• Performed daily inventories on critical products 3 times a week.• Input food order into inventory count sheets as food invoices arrived.• Executed daily tasks using systems and tools that provide organization throughout the workday.
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Creative Bytes Design
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United States
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Advertising Services
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Marketing Specialist
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Aug 2019 - Dec 2019
• Perform market analysis and research on the latest trends. • Assist with daily administrative duties. • Design and present new social media campaign ideas. • Monitor all social media platforms for trending news, ideas, and feedback. • Prepare detailed promotional presentations. • Help with the planning and hosting of marketing events. • Research and evaluate competitor marketing and digital content. • Contribute to the creation of mock-ups, email campaigns, and social media content. Show less
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Education
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2017 - 2019
California State University, Northridge
Bachelor's degree, Business Administration and Management, General
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