Amos Wanjie
Microsoft Pre-Sales Lead at Next Technologies Limited- Claim this Profile
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Bio
Credentials
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Microsoft Certified Trainer 2022-2023
MicrosoftJan, 2022- Nov, 2024
Experience
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Next Technologies Limited
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Kenya
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IT Services and IT Consulting
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1 - 100 Employee
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Microsoft Pre-Sales Lead
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Jun 2019 - Present
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Computer Revolution Africa Group
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Kenya
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Services Manager
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Apr 2015 - May 2019
•Provides a focus for SLA delivery and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used. •Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base. •Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures. •Ensures resources, capabilities and capacity to meet both existing and new business demand. •Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit. •Oversees the integration of all service delivery units and constantly improves the quality and inter-working of the whole ‘virtual’ service team, including other service partners and suppliers to ensure a seamless end-to-end delivery of service for clients. •Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution. •Motivates, develops and mentors other technical services employees and managers where relevant. •Lead, motivate and develop the capability of the Tech Team to achieve and potentially exceed the agreed work objectives. •Manage delegation of duties and responsibilities of the Tech Team. •Manage day to day activities of the Tech Team, including planning, scheduling, allocation, and progress monitoring of daily activities, aimed towards achieving their work objectives. •Provide recommendations and manage training and other competence development initiatives for the Tech Team. •Provide recommendations and manage corrective measures and disciplinary actions for the Tech Team. Show less
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KENYA INSTITUTE OF MANAGEMENT-HEAD OFFICE
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Human Resources Services
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100 - 200 Employee
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ICT Manager Technical Services
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Aug 2011 - Mar 2015
• Provided advisory services and guidance to the Institute on the use of ICT to improve efficiency and controls • Evaluated user needs and system functionality ensuring that ICT facilities meet the needs of divisions, departments, individuals and projects; initiate and implement improvements in all areas of ICT responsibility • Supported corporate-wide projects in the selection, delivery and management of new technology Directed technical staff to provide quality desktop support, reliable remote access, regular data backup, and robust networked resources • Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail • Negotiated with hardware and software vendors to purchase equipment while managing annual budget • Maintained responsibility for all activities related to design, distribution, implementation, troubleshooting, customer care, and problem resolution • In conjunction with representatives from the strategic business areas, plan and coordinate the development and continued update of IS disaster contingency plans to enable continuity in computerized business operations in the event of a disaster. Show less
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KENYA INSTITUTE OF MANAGEMENT-HEAD OFFICE
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Human Resources Services
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100 - 200 Employee
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Network & Security Administrator
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Feb 2008 - Aug 2010
• Worked with management to determine LAN and WAN business needs and implements effective Institute wide network strategies• Designed network configurations to maximize the sharing of applications, information and resources across the Institute. Ensured highly reliable and available infrastructure (LAN/WAN, telecommunications, etc.) in all the branches• Experienced in establishing, leading, and working with cross-functional teams and within a distributed IT environment• Troubleshot WAN/LAN connectivity problems and hardware issues• Secure the institutes' network from intrusion by maintaining the firewall hardware and software as well as the proxy servers, handling scripts in managing access and firewall rules Show less
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IT Support Officer
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Sep 2003 - Feb 2008
• Anti-virus implementation and support, setting and administration of NT Operating Systems (Novell & Microsoft) • Troubleshooting and maintenance of machines, LAN & WAN setup, configuration & Maintenance and Cabling, software and hardware Installation • Provided help desk tasks & remote Assistance, active directory Implementation & administration, database maintenance and upgrades and maintenance and administration Mandarin Library database
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IT Support Officer
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May 2002 - Jul 2003
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Education
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2006 - 2009
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science (B.Sc.), Information Technology -
2013 - 2013
Dell
Certified Sonicwall Security Administrator, Pass -
2012 - 2013
Computer Pride
Microsoft Certified Information Techonolgy Professional (Enterprise), Pass -
2012 - 2012
Computer Society of Kenya
Advance IT Security, Pass -
2012 - 2012
The Kenya Institute of Management
The Lean Six Sigma - Yellow Belt, Pass -
2011 - 2011
KENET
Wireless Campus Networks Design & Opertions -
2011 - 2011
TEQLINK Solutions Limited
Information Security Basics, Pass -
2011 - 2011
The Kenya Institute of Management
Risk Management Framework Development -
2010 - 2010
African eDevelopment Reource Centre
Corporate IT Security, Pass -
2006 - 2006
NETSOL Africa
HelpDesk Management -
2004 - 2005
AFTRALTI
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA), Pass -
2002 - 2002
COAST DATA
Microsoft Certified Professional -
2002 - 2002
COAST DATA
Microsoft Certified Systems Engineer, Pass -
2000 - 2001
Institute of Advance Technology
User Support Professional A+, Distinction -
2011 -
Kenya Institute of Management
Organizational performance Index (OPI) Champions Training
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