Customer Service Specialist

• Feb 2023 - Present

Technology Apprentice

• Aug 2022 - Present

Conference Coordinator

• Sep 2022 - Feb 2023

Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments. Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Assist with food delivery and catering orders to the law firm. Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments. Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Assist with food delivery and catering orders to the law firm.

Production Staff

• Jul 2022 - Sep 2022

Support on demand, oversee the floor, make sure all objects were in place and helped teammates when needed. Support on demand, oversee the floor, make sure all objects were in place and helped teammates when needed.

Customer Service Specialist

• Mar 2022 - Jul 2022

resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, deliver innovative individualized solutions, satisfying the ever- changing needs of the diverse customer base. resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, deliver innovative individualized solutions, satisfying the ever- changing needs of the diverse customer base.

Customer Service Representative

• Oct 2020 - Jan 2022

Managed customer complaints and resolved issues, Greeted and assisted guests with kindness and patience. Managed customer complaints and resolved issues, Greeted and assisted guests with kindness and patience.

Cafe Operator

• Jun 2019 - Nov 2020

Repaired issues with equipment to keep coffee machines operational, Assisted with developing and implementing marketing strategies to improve profitability. Repaired issues with equipment to keep coffee machines operational, Assisted with developing and implementing marketing strategies to improve profitability.