Experience

Explain Market Research

• United Kingdom
• Market Research
• 1 - 100 Employee

• Market Researcher

  • Feb 2023 - Present

  Highly motivated Telephone Market Researcher with expertise in conducting phone surveys to collect and analyze customer data. Skilled in providing excellent customer service, communicating insights to clients, and working collaboratively with colleagues. Detail-oriented and organized, with a proven track record of meeting or exceeding performance targets. Highly motivated Telephone Market Researcher with expertise in conducting phone surveys to collect and analyze customer data. Skilled in providing excellent customer service, communicating insights to clients, and working collaboratively with colleagues. Detail-oriented and organized, with a proven track record of meeting or exceeding performance targets.



Ipsos

• France
• Market Research
• 700 & Above Employee

• Market Researcher

  • Dec 2022 - Feb 2023

  Results-driven Telephone Market Researcher with expertise in collecting and analyzing customer data through phone surveys. Skilled in providing exceptional customer service, communicating insights to clients, and maintaining accurate records. Detail-oriented and collaborative, with a record of meeting or exceeding performance targets. Results-driven Telephone Market Researcher with expertise in collecting and analyzing customer data through phone surveys. Skilled in providing exceptional customer service, communicating insights to clients, and maintaining accurate records. Detail-oriented and collaborative, with a record of meeting or exceeding performance targets.


Heirs Insurance
• Nigeria
• Insurance
• 1 - 100 Employee
• CX Governance

  • Aug 2021 - Sep 2022


Airtel Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• • Oct 2020 - Aug 2021

  • Data collation and Performance Reporting of Home Broadband Sales from the Direct and Indirect Channels• Periodically modify current reports to make reports more inclusive, robust and informativeResponsible for developing Performance Reporting and Monitoring Templates.• Timely and accurate preparation of incentive payout schedules vis-à-vis validated information

• • Apr 2016 - Oct 2020

  • Ensure delivery of excellent customer care and service delivery for a first call resolution.• Ensure sales/service of Airtel products and service tailored to customer needs. Handle cash and routine administrative task for end of day reporting.• Attracts potential customers of Airtel Nigeria within the Victoria Island and Lekki Metropolis, Lagos state environs by answering products and service related questions recommend information about other products and services pertaining to the Airtel Brand.• Collaborate with team members by persuading customers to open new accounts (Postpaid Acquisition) and handing them (customer) over to the Enterprise Team for closure and proper Customer Experience.• Maintains customer records by updating information and ensuring proper documentation of customer enquiries, requests and complaints on the CRM system (SingleView).• Resolves product or service complains by clarifying the customer’s complaint; identifying the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution using Airtel Customer Service certified tools such as Knowledge Expert, MINSAT Billing System, ECMS Billing , CRM System and SingleView CRM System.• Maintains financial accounts by processing Postpaid customer adjustments with regards to Bill Payment and other related issues.• Recommends potential products or services to management by collecting customer information and analyzing customer needs by upselling and cross selling available products such as Data, Home and Broadband Devices (MiFi, WiFi and Phones).• Prepares product or service reports by collecting and analyzing customer information .• Contributes to team effort by accomplishing related results as needed and ensuring Top of Mind Awareness for intending, new and existing customers. Show less