Field Services Engineer

• Mar 2022 - Present

IT TEAM LEADER

• Aug 2020 - Feb 2022

• Supervise and Instruct the Namibian IT team of two Technician. • Recommented, imprimented and managed Office 365 for the entire company. This has saved the company from purchasesing expensive single Licences. • Installed, upgraded and maintained Aloha Configuration Management for POS used by the company. • Training Users on the Microsoft Office Suites, which improved reporting in the enteir company. • Maintained over 200 Windows computers and Point of Sales, including configuring and monitoring. Worked with vendors to cut equipment costs. • Installed over 200 desktop computers and Point of Sales during the company-wide migration from Aloha Configuration Manager to a new company’s POS software. • Telephonic and Remote control, using TeamViewer support • Do Daily, weekly and Monthly Data Backup • Run, pull and compare Daily, Weekly and Monthly Sales report • Plans, advice, procure and manage the company IT Assets • 24/7 Standby Show less

IT Team Leader

• Nov 2019 - Aug 2020

• Supervise and Instruct the Namibian IT team of two Technician. • Recommented, implemented and managed Office 365 for the entire company. This has saved the company from purchasesing expensive single Licences. • Installed, upgraded and maintained Aloha Configuration Management for POS used by the company. • Training Users on the Microsoft Office Suites, which improved reporting in the entire company. • Maintained over 200 Windows computers and Point of Sales, including configuring and monitoring. Worked with vendors to cut equipment costs. • Installed over 200 desktop computers and Point of Sales during the company-wide migration from Aloha Configuration Manager to a new company’s POS software. • Do Daily, weekly and Monthly Data Backup • Run, pull and analysis Daily, Weekly and Monthly Sales report • Plans, advice, procure and manage the company IT Assets • Telephonic and Remote control, using TeamViewer support • 24/7 Standby Show less

Systems Administrator

• Dec 2017 - Oct 2019

• Server Management • Monitor System and Network (LAN) performance • Monitor Vending Application to limit downtime • Escalation and liaising with third party partners and suppliers to ensure that faults are resolved within the correct time frames and to agreed SLA’s • ICT Asset management • Procument and advising on the purchase of software, hardware and other IT supplies • Setup IT security policies • Monthly reviewing of all ICT Invoices • Strong knowledge of Microsoft Office 365 suite • Point of Sales Installations, maintenance and support • Hardware, Software and Peripheral devices Installations, maintenance and support • Maintained log of all support issues, interactions with clients and resolutions to problems that have been brought up • End-User Training • Data Backup and recovery • 24/7 Standby Show less

Systems Administration (ICT Intern)

• Mar 2017 - Nov 2017

• Helpdesk support • Active Directory Services Administration • Installation of software and Peripheral devices • Cabling and network point installation • Network (LAN) monitoring • Software and hardware troubleshooting • System Center Configuration Manager Administration • SharePoint management and Administration • End-User support • Setting up and maintaining local connected and networked printers • Troubleshoot issues, repair and recover hardware or software failures • Knowledge on ICT equipment tracking within the organization • Communication skills • Knowledge on ICT equipment tracking within the organization • VMware Server installation (Server 2012 R2) Show less