Deputy General Manager

• Oct 2020 - Present

General Manager

• Oct 2017 - Present

• Successfully leading YO! Sushi restaurants as a General Manger. Manged various sites like Victoria, Westfield and Selfridges; aligned to strategic and operational objectives• Driven to maximise commercial opportunities and profitability of the business while delivering high end food and customer service standards • Striving to create positive experience for guests and continuously analysing guest feedback to improve food and service standards• Focused to drive Sales and increase profits by engaging and interacting with my team through training, communication and empowering them• Heading end to end performance management, reviewing employee performance, identifying improvements and ensuring trainings are delivered to maximise results• Preparing and analysing all financial reporting, P & L accounts, sales reports, stock control documents to create suitable solutions for business improvement • Looking after Payroll maintenance, personnel management, holiday planning and recruitment activities for the outlet• Handled successfully Internal company audits, EHO visits as well as Victoria, Selfridges and Westfield audits

Restaurant Operations Manager

• Sep 2016 - Sep 2017

• Leading Multi site Operations, new Restaurant opening project planning, reviewing design phase, facilities management, manpower planning and effective end to end execution while delivering world-class operational expertise• Excellent knowledge of Restaurant licensing laws and Health & Safety procedures • Leading Multi site Operations, new Restaurant opening project planning, reviewing design phase, facilities management, manpower planning and effective end to end execution while delivering world-class operational expertise• Excellent knowledge of Restaurant licensing laws and Health & Safety procedures

Restaurant Director and Owner

• Sep 2015 - Aug 2016

• Successfully ventured out as an Owner of 50 cover Indian Restaurant in Putney Bridge• Involved in initial business set up, prepared Business plan, location finalisation, assets and stock planning, staff recruitment, finalising restaurant design and technical set ups• Actively channelized marketing and promotional strategies for the business while using media channels like newspapers, local magazines, flyers and promoting discount offers• Worked along with accountant to maintain P & L accounts, food and beverage costing, labour and operational costs as well as monthly bank reconciliation• Handled external partners like Just eat, Andromeda, Hungry house to boost revenue• Coordinated with suppliers, raising stock orders and timely third party payments• Finalised menu planning and beverage list, deriving cost effective sourcing strategies• Expertise in system updates, maintaining POS and website updates through third party• Promoting Indian food and drinks paring to provide complete wine and dine experience • Efficient Guest relations and monitoring guest feedback to earn loyal patrons• Conducted meetings with other Director and share holder to discuss business strategies

Senior Restaurant Manager

• Aug 2008 - Sep 2015

• As a Senior Restaurant manager running overall restaurant operations, maintaining food and beverage quality standards and achieving revenue targets while adhering to Michelin standards • Keeping constant focus on guest satisfaction while handling guest issues and providing suitable solutions to diner complaints to achieve guests loyalty• Successfully managed food and hygiene external audits, ongoing records maintenance and implemented robust practices to upkeep restaurant standards• Actively involved in setting up procedures for the restaurant as per SOPs• Responsible for cost control, revenue management and preparing financial reports to tap maximum potential of the business• Coordinating with the executive chef on seasonal menu planning, approving final menu and providing technical support by setting up new menu icons on the system• Involved with the marketing team in driving sales and marketing activities to implement cost effective initiatives while identifying opportunities to drive the business forward• Involved in purchasing of operating equipments, systematic inventory management, processing stock orders and liaising with suppliers on order management• Overlooking maintenance of restaurant area and equipments, coordinating with external maintenance companies to schedule on going technical support• Experienced in managing and leading diverse teams, manpower planning, recruitment activities and preparing staff schedules • Conducting food and beverage training programs to instigate development opportunities for potential employees• Accountable for safety of the property, first aid, COSHH regulations, fire and emergency procedures and familiarise the same to the staff.

Restaurant Manager

• Jan 2004 - 2008

• Pre opening team - Managing restaurant operations, ensuring quality control, guest satisfaction, financial profits and business excellence• Proficient in effective team management and development , conducted training programs and performance appraisals for team leaders and waiters• Responsible for daily staff briefings, maintaining duty rosters and shift planning• Resolving guest enquiries and complaints ensuring maximum guest satisfaction • Involved in preparing inventory reports and monitoring stock management• Assisted in preparation of food and beverage departmental budget and financial reports like P & L accounts , ensuring targets are met and costs are controlled • Participated in preparation of hotel’s strategic plan, marketing plan and upgrading standards operating procedures; driving promotional activities• Attend and contribute to departmental meetings and annual reviews

Food and Beverage Supervisor

• Aug 2002 - Aug 2003