Experience

Barloworld Power

• South Africa
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Product Support Specialist

  • Aug 2021 - Present

• Product Support Manager

  • Aug 2014 - Mar 2023

  Total After Sales Operations in South Africa which includes but not limited to:- Generate After Sales (Parts, Service and Component rebuild/refurbishment) turnover- Manage the Fleet (Power Equipment/Machines) Contract Service Agreements business effectively- Manage the Customer Service Representatives- General administration and management of the department. - Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)- Build and maintain effective relationships with customers, colleagues and principals through effective communication - Drive achievement of regional financial targets through the Balanced Scorecards (Key Performance Indicators Management)- Identify the organisations strengths and weaknesses in terms of After Sales Opportunities in the market- Respond to opportunities and threats in the market environment- Ensure strategies are developed to lead a continual growth in the After Sales business- Develop and implement pricing strategy for after Sales- Marketing strategies and after sales incentive schemes negotiated with OEM’s Show less



NMI Durban South Motors

• South Africa
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Parts Department Manager

  • Dec 2011 - Jul 2014

  Reporting to the Dealership General Manager with authority to carry out the following duties, which include but are not limited to: - Direct, develop and control the sale of Parts to internal and external customers working with other Departments, within the Company, including National After Sales - Development of the regional (South of Gauteng) network to supply all customers operating Toyota and VW products, including working with Toyota South Africa and VWSA to implement and operating standards and structures - Direct, develop and control resources with the object to achieve a high level of customer satisfaction - Undertakes appropriate sales promotional programs and campaigns, working with other local and national managers - Participates in sales forecasts, market research, statistical analysis and feasibility studies Show less

• After Sales (Parts and service) Departments Manager on a development programme

  • Feb 2007 - Nov 2011

  Total exposure to all roles in the Service and Parts business within the dealershipsAssistant to Department Managers from time to time with regards to:- Direct, develop and control resources with the object to achieve a high level of customer satisfaction



GRUNDFOS

• Denmark
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Engineering Equipment: Water Pumps Applications Sales Engineer

  • Oct 2005 - Feb 2007

  - Engineering equipment sales - Build & initiate relationship with our distribution suppliers - Engineering Consultation with engineering firms, municipalities, engineering companies on effective product selection & specification of related equipment on Engineering Projects - Canvass for new business in my given area (Mpumalanga & Swaziland Regions - Engineering solutions design & Project management - Sales & Business strategy creation for my given region - Engineering equipment sales - Build & initiate relationship with our distribution suppliers - Engineering Consultation with engineering firms, municipalities, engineering companies on effective product selection & specification of related equipment on Engineering Projects - Canvass for new business in my given area (Mpumalanga & Swaziland Regions - Engineering solutions design & Project management - Sales & Business strategy creation for my given region



Venture South africa

• South Africa

• Junior Process Engineer/Analyst

  • Apr 2004 - Sep 2005

  - Apply Six sigma Statistical “problem solving tool” methodology on the automotive plastic products and processes - Offer Engineering solutions on the machinery. - Operation and basic setting of injection Moulding machinery - Process analysis, design and control - Quality control . - Initiate, develop financial budgets and manage continuous improvement Projects. - Apply Six sigma Statistical “problem solving tool” methodology on the automotive plastic products and processes - Offer Engineering solutions on the machinery. - Operation and basic setting of injection Moulding machinery - Process analysis, design and control - Quality control . - Initiate, develop financial budgets and manage continuous improvement Projects.



BMW Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Assistant Structural Projects Planner

  • Jun 2003 - Mar 2004

  - Generate conceptual CAD/Graphic Layouts for the assembly plant for conceptual design, process analysis and problem solving - Lead, manage, develop preliminary budgets for small scale structural projects. - Generate conceptual CAD/Graphic Layouts for the assembly plant for conceptual design, process analysis and problem solving - Lead, manage, develop preliminary budgets for small scale structural projects.



Highveld Steel and Vanadium Corporation

• South Africa
• Real Estate
• 1 - 100 Employee

• Junior Maintenance Technician

  • Jan 2002 - Dec 2002

  Part of the Engineering team that steers the plant to total efficiency in the Mechanical Engineering forefront. Part of the Engineering team that steers the plant to total efficiency in the Mechanical Engineering forefront.