Experience

Spire Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Commercial Officer

  • Jun 2023 - Present

  COPD affects more than 15 million Americans, drives over $50B in hospitalization costs alone per year, and is the third leading cause of deaths worldwide. Spire Health serves as an extension to our partners by providing remote monitoring and longitudinal care, in the home, to individuals suffering from chronic cardiorespiratory conditions. Spire’s goal is to pre-identifying cardiopulmonary deterioration, enabling earlier treatment, and thereby shifting care from more to less acute… Show more COPD affects more than 15 million Americans, drives over $50B in hospitalization costs alone per year, and is the third leading cause of deaths worldwide. Spire Health serves as an extension to our partners by providing remote monitoring and longitudinal care, in the home, to individuals suffering from chronic cardiorespiratory conditions. Spire’s goal is to pre-identifying cardiopulmonary deterioration, enabling earlier treatment, and thereby shifting care from more to less acute settings. We are the only digital health company coupling an FDA-cleared, scientifically validated, cardiorespiratory sensor with licensed respiratory therapists and nurses monitoring and engaging with patients virtually. - Ownership and complete build of Product Marketing/Product Market Fit, Demand Generation, Growth Marketing, PR/Comm, Lead Generation/Sales, Implementation, and Customer Success (20+ FTE). - Responsible for Go-to-Market and long term strategy in Value Based Care, Fee for Service (and leading HCPCS code attainment) for Provider, Health Plan, Pharma, and Strategic Partnerships verticals. - Launched first phases of GTM strategy through target market determination, target persona messaging, vision, mission, brand identity, verbal expressions, target accounts identifcation (ACOs, IDNs, Health Systems, specialists, Pharma, etc.). Spearheading Website redesign. - Developed sales and customer playbooks. Deployed tools (Zoominfo, Outreach, MailChimp, Hubspot, Salesforce Sales Cloud enhancements) to support pipeline build from ? to 39 in the first 60 days. Build(ing) the marketing, sales, and customer success orgs. Closed first account in two months. - Launching pharma strategy to support incumbent, new entrant manufactures, and Hub Services. BD Stats: Pipeline growth 2 to 39: ~60 days, first close: ~45 days. PR stats: Gained followers: +86%, Engagements: +3,975%, Impressions: +974%, Post Clicks: +2,782%, Overall Engagement: +279% increase. First partner press release. Show less COPD affects more than 15 million Americans, drives over $50B in hospitalization costs alone per year, and is the third leading cause of deaths worldwide. Spire Health serves as an extension to our partners by providing remote monitoring and longitudinal care, in the home, to individuals suffering from chronic cardiorespiratory conditions. Spire’s goal is to pre-identifying cardiopulmonary deterioration, enabling earlier treatment, and thereby shifting care from more to less acute… Show more COPD affects more than 15 million Americans, drives over $50B in hospitalization costs alone per year, and is the third leading cause of deaths worldwide. Spire Health serves as an extension to our partners by providing remote monitoring and longitudinal care, in the home, to individuals suffering from chronic cardiorespiratory conditions. Spire’s goal is to pre-identifying cardiopulmonary deterioration, enabling earlier treatment, and thereby shifting care from more to less acute settings. We are the only digital health company coupling an FDA-cleared, scientifically validated, cardiorespiratory sensor with licensed respiratory therapists and nurses monitoring and engaging with patients virtually. - Ownership and complete build of Product Marketing/Product Market Fit, Demand Generation, Growth Marketing, PR/Comm, Lead Generation/Sales, Implementation, and Customer Success (20+ FTE). - Responsible for Go-to-Market and long term strategy in Value Based Care, Fee for Service (and leading HCPCS code attainment) for Provider, Health Plan, Pharma, and Strategic Partnerships verticals. - Launched first phases of GTM strategy through target market determination, target persona messaging, vision, mission, brand identity, verbal expressions, target accounts identifcation (ACOs, IDNs, Health Systems, specialists, Pharma, etc.). Spearheading Website redesign. - Developed sales and customer playbooks. Deployed tools (Zoominfo, Outreach, MailChimp, Hubspot, Salesforce Sales Cloud enhancements) to support pipeline build from ? to 39 in the first 60 days. Build(ing) the marketing, sales, and customer success orgs. Closed first account in two months. - Launching pharma strategy to support incumbent, new entrant manufactures, and Hub Services. BD Stats: Pipeline growth 2 to 39: ~60 days, first close: ~45 days. PR stats: Gained followers: +86%, Engagements: +3,975%, Impressions: +974%, Post Clicks: +2,782%, Overall Engagement: +279% increase. First partner press release. Show less



Neurotrack

• United States
• Biotechnology Research
• 1 - 100 Employee

• President

  • Jun 2021 - Jun 2023

  Neurotrack enables seniors, their families, and healthcare providers to efficiently assess and monitor brain health to identify and allow early management of cognitive impairment and brain function. Neurotrack’s solutions are built on scientific, research based digital technology and virtual therapies enabling convenient in-clinic and remote cognitive testing, counseling, and intervention. - Developed and took solution to market into healthcare and insurance verticals. - Drove… Show more Neurotrack enables seniors, their families, and healthcare providers to efficiently assess and monitor brain health to identify and allow early management of cognitive impairment and brain function. Neurotrack’s solutions are built on scientific, research based digital technology and virtual therapies enabling convenient in-clinic and remote cognitive testing, counseling, and intervention. - Developed and took solution to market into healthcare and insurance verticals. - Drove strategy in healthcare, insurance, and pharma verticals. Responsible for very first end-to-end (partnership & product strategy, contracting, implementation, and customer success) launches of US health system and insurer anchor partnerships. - First $300K+ milestone with projected additional $500k FY revenue (from the first two paying customers). - Led vision to agreement to execution with strategic health system customers (pilot and production). Responsible for product methodology and operations execution. - Took product prototype to MVP, with healthcare wrap arounds (front, middle, and backend workflows) for deployment to first two health systems. Supported product roadmap based on initial launches. - Built go-to-market strategy including target market analysis, product testing / market fit considerations, business development & sales, implementation, and customer success. - Drove strategic partnerships, pipeline growth, product roadmap, and execution directly in Health Systems & IDNs, Value Based Care entities, Medicare Advantage, and LTC insurers. Show less Neurotrack enables seniors, their families, and healthcare providers to efficiently assess and monitor brain health to identify and allow early management of cognitive impairment and brain function. Neurotrack’s solutions are built on scientific, research based digital technology and virtual therapies enabling convenient in-clinic and remote cognitive testing, counseling, and intervention. - Developed and took solution to market into healthcare and insurance verticals. - Drove… Show more Neurotrack enables seniors, their families, and healthcare providers to efficiently assess and monitor brain health to identify and allow early management of cognitive impairment and brain function. Neurotrack’s solutions are built on scientific, research based digital technology and virtual therapies enabling convenient in-clinic and remote cognitive testing, counseling, and intervention. - Developed and took solution to market into healthcare and insurance verticals. - Drove strategy in healthcare, insurance, and pharma verticals. Responsible for very first end-to-end (partnership & product strategy, contracting, implementation, and customer success) launches of US health system and insurer anchor partnerships. - First $300K+ milestone with projected additional $500k FY revenue (from the first two paying customers). - Led vision to agreement to execution with strategic health system customers (pilot and production). Responsible for product methodology and operations execution. - Took product prototype to MVP, with healthcare wrap arounds (front, middle, and backend workflows) for deployment to first two health systems. Supported product roadmap based on initial launches. - Built go-to-market strategy including target market analysis, product testing / market fit considerations, business development & sales, implementation, and customer success. - Drove strategic partnerships, pipeline growth, product roadmap, and execution directly in Health Systems & IDNs, Value Based Care entities, Medicare Advantage, and LTC insurers. Show less



Amwell

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Strategic Partnerships & Programs

  • Jun 2018 - Jun 2021

  2020 IPO. The leading digital healthcare distribution and virtual care platform in the United States, connecting the nation’s largest health systems, health plans, providers, and employers for the purpose of both delivering and connecting healthcare ecosystems anywhere, at anytime. - Orchestrated Clinical, Product, Marketing, Professional Services, Customer Success, PMO, Client Services/Customer Support, BI, and Finance teams to develop, launch, and maintain innovative virtual care… Show more 2020 IPO. The leading digital healthcare distribution and virtual care platform in the United States, connecting the nation’s largest health systems, health plans, providers, and employers for the purpose of both delivering and connecting healthcare ecosystems anywhere, at anytime. - Orchestrated Clinical, Product, Marketing, Professional Services, Customer Success, PMO, Client Services/Customer Support, BI, and Finance teams to develop, launch, and maintain innovative virtual care programs to Commercial, Medicare, and Medicaid populations. - Accountable for $7M+ book of business to 30M+ lives with UHG (UHC, Optum, Rally Health) and Blues plans. Responsible for significantly more throughout Amwell. - Launched first-to-market Virtual Primary Care program with United Healthcare Commercial & Employers in addition to virtual urgent care and therapy with UHC Medicare Advantage. Deployed direct to patient telehealth provider solution to Optum Care Delivery Organizations. - Developed roadmap and launched additional solutions in virtual Behavioral Health (Tele-psychiatry and Tele-therapy), Population Health, Virtual 2nd Opinion, and integrations to health plans, health systems, and integrated delivery networks. Enabled partners and populations across the country, from Vermont to Hawaii, using both Amwell Medical Group providers and their own network/affiliated provider groups. - Integrated programs with 2nd Opinion, Employee Assistance Programs (EAP), Musculoskeletal (MSK), Remote Patient monitoring (RPM), PBM/medication distribution, remote testing, in-home labs, etc. with strategic partners. Show less 2020 IPO. The leading digital healthcare distribution and virtual care platform in the United States, connecting the nation’s largest health systems, health plans, providers, and employers for the purpose of both delivering and connecting healthcare ecosystems anywhere, at anytime. - Orchestrated Clinical, Product, Marketing, Professional Services, Customer Success, PMO, Client Services/Customer Support, BI, and Finance teams to develop, launch, and maintain innovative virtual care… Show more 2020 IPO. The leading digital healthcare distribution and virtual care platform in the United States, connecting the nation’s largest health systems, health plans, providers, and employers for the purpose of both delivering and connecting healthcare ecosystems anywhere, at anytime. - Orchestrated Clinical, Product, Marketing, Professional Services, Customer Success, PMO, Client Services/Customer Support, BI, and Finance teams to develop, launch, and maintain innovative virtual care programs to Commercial, Medicare, and Medicaid populations. - Accountable for $7M+ book of business to 30M+ lives with UHG (UHC, Optum, Rally Health) and Blues plans. Responsible for significantly more throughout Amwell. - Launched first-to-market Virtual Primary Care program with United Healthcare Commercial & Employers in addition to virtual urgent care and therapy with UHC Medicare Advantage. Deployed direct to patient telehealth provider solution to Optum Care Delivery Organizations. - Developed roadmap and launched additional solutions in virtual Behavioral Health (Tele-psychiatry and Tele-therapy), Population Health, Virtual 2nd Opinion, and integrations to health plans, health systems, and integrated delivery networks. Enabled partners and populations across the country, from Vermont to Hawaii, using both Amwell Medical Group providers and their own network/affiliated provider groups. - Integrated programs with 2nd Opinion, Employee Assistance Programs (EAP), Musculoskeletal (MSK), Remote Patient monitoring (RPM), PBM/medication distribution, remote testing, in-home labs, etc. with strategic partners. Show less



PwC

• Professional Services
• 700 & Above Employee

• Director, Health Industries Advisory

  • Dec 2010 - Mar 2018

  National healthcare management consulting Director transforming provider and health plan organizations with innovative, industry leading patient experience, operations, technology, and financial strategies. Part of the PwC Northeast Health Industries leadership team. - Led hospital and ambulatory business model transformation for large health systems in their pivot toward value-based care and reimbursement. Developed organizational structure, patient engagement strategies, workflows… Show more National healthcare management consulting Director transforming provider and health plan organizations with innovative, industry leading patient experience, operations, technology, and financial strategies. Part of the PwC Northeast Health Industries leadership team. - Led hospital and ambulatory business model transformation for large health systems in their pivot toward value-based care and reimbursement. Developed organizational structure, patient engagement strategies, workflows, key performance indicators, technology enhancements to meet future state goals and requirements. - Achieved top, Tier 1 annual performance score 6 out of 7 years. Responsible for business development and strategic partnerships, consistently closing and executing on $3M+ in one time and recurring revenue. Target expectation of $3M annual revenue. Pipeline exceeded $5M annually over 3 years. - Established internal business development and solution execution approaches. Developed and tracked quality and value metrics for client business as well as engagement economics. Responsible for scoping and pricing; delivering quality on time, on budget. - Focused on staff development, teaming, and culture including training, QA, real-time and bi-annual feedback. Formal coach to 10 Associates, Sr. Associates, and Managers. Informal coach to several more in the firm. Show less National healthcare management consulting Director transforming provider and health plan organizations with innovative, industry leading patient experience, operations, technology, and financial strategies. Part of the PwC Northeast Health Industries leadership team. - Led hospital and ambulatory business model transformation for large health systems in their pivot toward value-based care and reimbursement. Developed organizational structure, patient engagement strategies, workflows… Show more National healthcare management consulting Director transforming provider and health plan organizations with innovative, industry leading patient experience, operations, technology, and financial strategies. Part of the PwC Northeast Health Industries leadership team. - Led hospital and ambulatory business model transformation for large health systems in their pivot toward value-based care and reimbursement. Developed organizational structure, patient engagement strategies, workflows, key performance indicators, technology enhancements to meet future state goals and requirements. - Achieved top, Tier 1 annual performance score 6 out of 7 years. Responsible for business development and strategic partnerships, consistently closing and executing on $3M+ in one time and recurring revenue. Target expectation of $3M annual revenue. Pipeline exceeded $5M annually over 3 years. - Established internal business development and solution execution approaches. Developed and tracked quality and value metrics for client business as well as engagement economics. Responsible for scoping and pricing; delivering quality on time, on budget. - Focused on staff development, teaming, and culture including training, QA, real-time and bi-annual feedback. Formal coach to 10 Associates, Sr. Associates, and Managers. Informal coach to several more in the firm. Show less



Care Management International

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Strategic Accounts

  • Dec 2008 - Dec 2010

  2011 Acquisition. Pioneering care management and outcomes organization. Enhancing quality and efficiency of healthcare delivery through clinical and population health analytics, patient engagement programs, and global smart sourcing to commercial and Medicare plans, pharmaceutical, and provider groups. Reported directly to President and Chief Operating Officer. Responsible for program design, business development, customer success, and delivery. Committed to overall customer success… Show more 2011 Acquisition. Pioneering care management and outcomes organization. Enhancing quality and efficiency of healthcare delivery through clinical and population health analytics, patient engagement programs, and global smart sourcing to commercial and Medicare plans, pharmaceutical, and provider groups. Reported directly to President and Chief Operating Officer. Responsible for program design, business development, customer success, and delivery. Committed to overall customer success through design and execution of analytics driven clinical interventions, patient engagement strategies, and medical policy literature writing and review. - Utilized payer, pharma, and provider analytics to identify areas of clinical intervention and developed multi-channel outreach programs to support payers in educating patients and care providers (providers, nurses, families, case managers). Programs included Preventive Care Reminders, Discharge Follow Up, Disease Management Enrollment, Formulary Awareness, Drug Compliance Support, Chronic Condition Screening, ER Recidivism, and Drug Utilization Review. - Designed and implemented customer success and delivery models that streamlined services and improved internal scalability and quality of client services. Managed cross-functional on- and off-shore teams to ensure successful project implementation, quality and client satisfaction. Managed successful URAC Core 3.0 accreditation for the Massachusetts operating center. Served as the HIPAA privacy officer for the Massachusetts corporate office. - Contributed to success drivers includIng HEDIS score improvement, 85.2% completion of discharge follow-up resulting in 40% ER recidivism reduction with a 1.9:1 ROI, and 70% completion of chronic condition care screens. Show less 2011 Acquisition. Pioneering care management and outcomes organization. Enhancing quality and efficiency of healthcare delivery through clinical and population health analytics, patient engagement programs, and global smart sourcing to commercial and Medicare plans, pharmaceutical, and provider groups. Reported directly to President and Chief Operating Officer. Responsible for program design, business development, customer success, and delivery. Committed to overall customer success… Show more 2011 Acquisition. Pioneering care management and outcomes organization. Enhancing quality and efficiency of healthcare delivery through clinical and population health analytics, patient engagement programs, and global smart sourcing to commercial and Medicare plans, pharmaceutical, and provider groups. Reported directly to President and Chief Operating Officer. Responsible for program design, business development, customer success, and delivery. Committed to overall customer success through design and execution of analytics driven clinical interventions, patient engagement strategies, and medical policy literature writing and review. - Utilized payer, pharma, and provider analytics to identify areas of clinical intervention and developed multi-channel outreach programs to support payers in educating patients and care providers (providers, nurses, families, case managers). Programs included Preventive Care Reminders, Discharge Follow Up, Disease Management Enrollment, Formulary Awareness, Drug Compliance Support, Chronic Condition Screening, ER Recidivism, and Drug Utilization Review. - Designed and implemented customer success and delivery models that streamlined services and improved internal scalability and quality of client services. Managed cross-functional on- and off-shore teams to ensure successful project implementation, quality and client satisfaction. Managed successful URAC Core 3.0 accreditation for the Massachusetts operating center. Served as the HIPAA privacy officer for the Massachusetts corporate office. - Contributed to success drivers includIng HEDIS score improvement, 85.2% completion of discharge follow-up resulting in 40% ER recidivism reduction with a 1.9:1 ROI, and 70% completion of chronic condition care screens. Show less



athenahealth

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Account Manager, Customer Success

  • Aug 2006 - Dec 2008

  2007 IPO. Performed key leadership role in rapidly growing Customer Success division of athenahealth. - Provided business direction to a strategic, complex, enterprise client base of over $6.6 million in annual, recurring revenue. Directed a staff of 10 Account Managers and Associates on the Northeast Team. - Developed and implemented a customer success plan for Client Operations in response to rapidly growing internal and external demands. Established guidelines for customer… Show more 2007 IPO. Performed key leadership role in rapidly growing Customer Success division of athenahealth. - Provided business direction to a strategic, complex, enterprise client base of over $6.6 million in annual, recurring revenue. Directed a staff of 10 Account Managers and Associates on the Northeast Team. - Developed and implemented a customer success plan for Client Operations in response to rapidly growing internal and external demands. Established guidelines for customer support by service level, size and complexity of client that resulted in improved internal scalability and both internal and external customer satisfaction. - Assumed role of interim Vice President of Client Operations during candidate search. - Achieved over 300% of quota in advancement of solutions to partner base.

• Project Manager, Professional Services

  • Jan 2004 - Aug 2006

  - Led the implementation of athenaHealth solutions for 34 small to Enterprise level provider groups and health systems in 16 states. Deployed solution to over 200 medical providers for approximately $2.3 million in annual, recurring revenue. - Provided implementation and consulting services to strategic athenahealth clients. Documented and presented recommendations to maximize client financial and operational efficiencies. - Managed cross-functional athenahealth and client teams… Show more - Led the implementation of athenaHealth solutions for 34 small to Enterprise level provider groups and health systems in 16 states. Deployed solution to over 200 medical providers for approximately $2.3 million in annual, recurring revenue. - Provided implementation and consulting services to strategic athenahealth clients. Documented and presented recommendations to maximize client financial and operational efficiencies. - Managed cross-functional athenahealth and client teams to ensure completion of project deliverables and milestones. Key contributor to the development of athenahealth implementation process and methodology.



Harvard University

• United States
• Higher Education
• 700 & Above Employee

• Teaching Fellow

  • Jun 2003 - Jun 2008

  Developed a curriculum based on the latest concepts of digital strategy and its impact on company strategy for a class of approximately 30 students. Created a structured approach through the study of diverse business cases for the planning, execution, and development of cross industry digital business models. Presented digital initiatives and issues of flexibility, scalability, and global readiness. Stimulated students to develop new approaches to structure and strategy. Discussed business… Show more Developed a curriculum based on the latest concepts of digital strategy and its impact on company strategy for a class of approximately 30 students. Created a structured approach through the study of diverse business cases for the planning, execution, and development of cross industry digital business models. Presented digital initiatives and issues of flexibility, scalability, and global readiness. Stimulated students to develop new approaches to structure and strategy. Discussed business models, their implementation, and what factors lead to their success or failure. Show less Developed a curriculum based on the latest concepts of digital strategy and its impact on company strategy for a class of approximately 30 students. Created a structured approach through the study of diverse business cases for the planning, execution, and development of cross industry digital business models. Presented digital initiatives and issues of flexibility, scalability, and global readiness. Stimulated students to develop new approaches to structure and strategy. Discussed business… Show more Developed a curriculum based on the latest concepts of digital strategy and its impact on company strategy for a class of approximately 30 students. Created a structured approach through the study of diverse business cases for the planning, execution, and development of cross industry digital business models. Presented digital initiatives and issues of flexibility, scalability, and global readiness. Stimulated students to develop new approaches to structure and strategy. Discussed business models, their implementation, and what factors lead to their success or failure. Show less



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant

  • Jun 1997 - Nov 2001

  Global Consulting and technology services company specializing in industry-specific technology solutions and strategic integration services. - Management Information Systems product development consulting Global Consulting and technology services company specializing in industry-specific technology solutions and strategic integration services. - Management Information Systems product development consulting