Experience

Maxor National Pharmacy Services, LLC

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Member Service Trainer

  • May 2023 - Present

  The Member Service Trainer is responsible for the professional development of the Member Services staff by implementing programs to improve onboarding of new hires and continued training of existing staff to improve quality, performance and efficiency. The Member Service Trainer is responsible for the professional development of the Member Services staff by implementing programs to improve onboarding of new hires and continued training of existing staff to improve quality, performance and efficiency.



Signify Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Training Coordinator

  • Mar 2020 - May 2023

  The Member Engagement Training Coordinator is responsible for preparing, facilitating, evaluating and documenting training activities in the company including annual and quarterly trainings. Directing training/education conferences and classes when needed. Managing Compliance training and any other training provided by Signify Health. Communicate effectively with HR, Facilities and IT regarding all New Hire requirements. Monitoring performance and report out any outliers or performance issues requiring additional attention and/or coaching. Show less

• Quality Assurance Analyst

  • Dec 2016 - Mar 2020

  Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our members. Identify any potential quality issues per defined process and escalate potential quality issues immediately to management. Assisting supervisors and their teams with creative problem solving and new opportunities to improve upon previously set quality standards. Pull calls to send to Clients per requested. Preparing, facilitating, evaluating and documenting training activities in the company. Monitor performance and report out any outliers or performance issues requiring additional attention and/or coaching. Conducting QA training for new hires. This provides all new hires with knowledge of standards our clients have set for us and how they will be scored by the QA team. Show less



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Quality Assurance Analyst

  • Aug 2014 - Dec 2016

  Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our members. Identif anv potential qualit issues per defined process and escalate potential quality issues immediately to management. Assisting supervisors and their teams with creative problem solving and new opportunities to improve upon previously set quality standards. Pull calls to send to Clients per requested. Preparing, facilitating, evaluating and documenting training activities in the company. Monitor performance and report out any outliers or performance issues requiring additional attention and/or coaching. Conducting QA training for new hires. This provides all new hires with knowledge of standards our clients have set for us and how they will be scored by the QA team. Show less