Mid Senior Application Support

• May 2023 - Present

Application support

• Jul 2021 - Present

- Support Client's Issues by Investigating & Quick Decisions to solve them and respond to tickets.- Reporting Bugs on TFS. - Create & modify Reports with SSRS (SQL Server Reporting Service).- Create & modify (Stored Procedures, Functions, Views, Triggers), and execute SQL queries for SQL Server.- Create and modify XML templates.- Configure & maintain IIS (Internet Information Services).

ERP implementation & technical support

• Oct 2018 - Jun 2021

● Work as a system analyst with key personnel to help define user needs and develop data processing solutions. ● Develop and implements project plans for functional support tasks. ● Develop and presents training materials for end-users. ● Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. ● Assist in developing procedures to ensure the integrity of systems and databases. ● Solve client problems throughout visiting them or over a remote session. ● Improve system performance by identifying problems. ● Recommend changes. ● Create and modify reports Show less