Director HR & Operations (UK & PK)

• Aug 2022 - Present

HR Advisor (HR Systems Lead)

• Feb 2019 - Sep 2019

Project Manager

• Sep 2018 - Jan 2019

Information and Systems Administrator

• Nov 2017 - May 2018

Workforce Information Assistant

• Jun 2017 - Nov 2017

RM People Excellence - Operations (Central)

• May 2014 - Jul 2016

-Maintain a proactive and service oriented approach ensuring that optimum level of HR Services is provided by the team to internal customers within the defined KPI’s/SLA’s and ensure compliance to established procedures.-Ensure error free monthly payroll processing.-Ensure that the team utilizes the central mechanism for receiving queries/issues and provide resolutions within the defined KPI’s.-Act as an escalation point for Disciplinary action investigations and HR related incident reports ensuring that they are handled with sensitivity, objectivity and in compliance of the standard operating procedures/established guidelines.- Plan & Organize specific goal-oriented employee engagement activities within the defined budgets with the objective of a positive return on investment.-Provide professional advice, information and support on policies and procedures to line managers and regional employees. Increase employee awareness and self-sufficiency through continuous reinforcement of policies and procedures by maximizing utilization of available information touch points (iSCOUT, Employee Handbook, HR Web-Portal (policy referrals), PIP, PMS etc.)-Proactively provide feedback and assist in the development/reassessing of procedures, feedbackmechanisms, workflows and systems solutions to enhance controls, simplify procedures and improve efficiency of the function and add value to the business process improvement/automation projects.-Cultivate positive and professional working relationship amongst all regional functions/departments, while ensuring best conduct, effective team building and problem /conflict resolution approach.-Execute assigned departmental projects/responsibilities, engagement initiatives and tasks as per specified deliverable and ensure timely delivery.-Ensure that team workload is appropriately assigned, managed and planned to ensure ‘smart’ working in order to meet deadlines and established KPI’s. Show less

Assistant Manager PMO (Cost Programs)

• Dec 2013 - Apr 2014

-Assist, Guide and mentor the Project Owners in preparation of Project Plans and identification ofstakeholders, and analysis of Project Plans.-Maintain Master Program Plans and progress monitoring systems in accordance with defined scope with the involvement of stakeholders and assist Manager PMO to issue subsequent revisions when required.-Prepare and distribute Project Look ahead plans and actual progress reports timely on Projects.-Assist the Manager PMO in Projects health analysis and project audits.-Monitoring the Progress of each Project in Coordination with Project Owner/Project Managers to collect Program/Project Schedules, Resource Plans and status reports.-Timely completion of assignments given by Manager PMO.-Close coordination with representatives from other departments to ensure the flaw less execution ofProjects by managing inter-departmental dependencies.-Timely escalation of all day to day issues and delays in overall timelines of project to the line manager for early resolution of the same.-Provide daily progress updates on assigned projects by identifying risks and issues associated with the projects.-Follow-up with stakeholders in case of clarifications for any amount disputes regarding Cost Program and thus to get timely payments within agreed time frame.-Assist the Manager PMO in development of Program Dashboards and Cost Analysis Reports related to Cost Program.-Manage company-wide activities and ensuring efficient resource allocation to each project and produce weekly / monthly reports on the projects progress. Show less

Project Administrator

• Feb 2013 - Dec 2013

-Prioritizing workload and organizing time to fulfil multiple responsibilities simultaneously, including managing all financial / operational matters in projects, HW / SW deliveries and service / support contracts -Coordinating business execution in the SAP financial and project management systems (QTC, PSF and CSC system flows) -Applying expertise in SAP system related issues to support colleagues and projects, also, ensuring that performance information is correctly reflected in the SAP system -Providing comprehensive / efficient support to the sales opportunity bid team during the project analysis phase and completing any required SAP system set up preparations in a timely manner -Fulfilling responsibility for setting up the project structure in SAP, verifying / confirming the correct structure and monitoring / maintaining project structures in the SAP system -Diligently monitoring and maintaining SAP data quality, including status handling and ensuring compliance with Ericsson directives / CPM@ Ericsson KPIs -Collaborating with colleagues to conduct project performance analysis and to continually monitor / verify accurate costs throughout the entire project life cycle -Assisting with financial project reporting, procurement monitoring, planned revenue activities and project closure activities in SAP -Providing support to maintain compliance with local legislation and directives, additionally, facilitating business execution in the SAP financial / project management system Show less

Project Management Officer

• May 2012 - Feb 2013

Responsibilities: Responsible for Project Management, Planning, Implementation & Handover Defined Project Management Processes Coordinate with Project team Project Status reports Responsible for Project Documentation Cost Modeling/ Pricing/ Commercial Compliance Identify Business growth & set directions Return on Investment (ROI) Analysis & Presentations Analyze Customer Requirements Assist in preparation of Legal Agreements Assist the Operations Manager in Pre-Analysis, Proposal/Negotiation Support & Project Planning, Establishment, Realization, Hand-over and Conclusion, and complete project documentation for invoicing purposes. Show less

Project Planner & Coordinator

• Oct 2010 - Apr 2012

To assist the Customer Project Manager in executing and co-coordinating the project activities: planning, scheduling and controlling with regards to project implementation and to prepare timely and accurate project reports especially for schedule and cost performance.Responsibilities:In conjunction with the Customer Project Manager develop a project management plan and Project Specification, consistent with PROPS-C Project Categories to fulfill project requirement.To perform and consolidate planning processes for project scheduling, tracking, analysis and reporting, in the required formats.Assist CPM in preparation of budgets and their revisions by analyzing the remaining scope of work, resource plan for the remaining part and other affiliated informationIn conjunction with the Project Controller and IT Department create a database for project cost control, utilizing MUS.To prepare accurate and timely project reports includes progress, schedule achievement, cost performance, cash-flow status, performance analysis, forecasting, item of concern and proposed corrective actions on a regular basis, in order to assist the Customer Project Manager in fulfilling project requirements and objectives.To track-down and consolidate deliverables progress by using effective communication and expediting with Partners / Vendors / Suppliers and related Departments, as required.To assist Project Administrator in consolidating PR and PO status for each project up to closing, as assigned.To assist PSP/Project Administrator in creating and maintaining billing milestones, trigger customer invoicing.Together with the Customer Project Manager, prepare project reports and project communication plans as required for the Customer.To prepare Project Minutes of Meetings, for Internal & External project management meeting events.To assist the Customer Project Manager in the Closing and Handover of projects. Show less

Training Officer

• Mar 2008 - Nov 2010

Identify training and development needs through job analysis, performance management improvement plan.Plan, develop, and deliver training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops Negotiate with independent trainers, consultants and other providers to undertake specialized courses and workshops.Managing the development and implementation of training evaluation procedures and analysis of feedback in order to effectively evaluate the impact of development activities at organizational, team and individual level.Conduct orientation sessions and arrange on-the-job training for new hires.Prepare/manage the non sales training budget.Develop and organize training manuals.Making Processes and Procedures.Consultancy & Guidance for Graduate trainees for their training needs.Complete Training Documentation In charge.Monthly, quarterly, & yearly Reporting for the Department.Responsible for SDMM (Service Delivery Maturity Model) with in Education Department.Database Administration.Preparing presentations.Arrange International & Domestic Travels.Added Responsibilities:Devise and Design the competence development/Training path for the Fresh Graduates (GTPs)To Deliver Technical Trainings to Graduate TraineesDuring this period I developed interpersonal, communication, and professional skills by dealing with people of different levels, capabilities, attitudes and interests as well as coworkers. Show less

HR Assistant

• Feb 2007 - Mar 2008

Assist in the implementation of human resources policies, programs, and procedures. Employee relations counseling and problem-solving for managers and employees. Receiving credentials from new hires & prepare all related document. Respond to employee inquiries regarding pay calculations, posting errors, vacation extension, cash outs. Assist in training and orientation of new employees in the work unit. Gather information and prepare reports, recommendations, or correspondence on specific subjects (as determined) Provide assistance in the areas of employment, affirmative action, salary and benefits administration Handle the area of employee events, or employee communications and Directs the employee relations function. Recruitment Process CV Short listing Conducting Interviews Making recommendations Documentation for hiring process Data Records Administration. Other duties as assigned. During this period confidence level was increased and improved communication skills. Show less