Experience

Ellis and Associates, Inc.
• United States
• Recreational Facilities
• 1 - 100 Employee
• Instructor

  • Jan 2016 - Present


Farah Experiences LLC

• United Arab Emirates
• Travel Arrangements
• 300 - 400 Employee

• Assistant Manager Operations

  • May 2016 - Sep 2016

  • Managed a team of 4 Supervisors and over 80 Lifeguards;• Overseeing the effective application of health and safety regulations and risk assessment to ensure a safe environment for park employees and the public;• Planned and implemented strategies to achieve constant improvements in visitor and employee satisfaction;• Keeping abreast of developments in the industry, both internal and external, such as changes in legislation;• Liaising with contractors, e.g. for the installation and integration of facilities;• Monitored occupancy and revenue numbers on a daily basis to ensure park optimizes performance;• Dealing with human resources and personnel. Show less

• Operations Supervisor

  • Feb 2015 - Apr 2016

  • Managed a team of 8-10 Front Line Colleagues to include their on the job training, daily attendance, grooming, coaching, appraisals and personal development plans;• Worked closely with all other park departments to ensure efficient park operations;• Managed daily operation of assigned sections of the park, including Lifeguard and Guest Relations Officer supervision;• Have received exceptional guest feedback through comment cards and TripAdvisor.

• Guest Relations Officer

  • May 2014 - Feb 2015

  • Ensured and provided flawless, upscale, professional and high-class guest service experiences;• Analyzed customer feedback and providing strategic direction to continuously improve overall rating;• Responded to guests needs and anticipating their unstated ones;• Ensured clients are properly greeted upon their entering the park.

• Lifeguard

  • Jan 2013 - May 2014

  • Maintained continuous surveillance of people in swimming pools;• Immediately provide rescue in the event of drowning or swimming incidents;• Perform first aid and CPR according to the demands of adverse situations;• Operated Rides and Attractions within the Leisure Facility by maintaining the highest standard of safety and professionalism by following protocols.



Hotel Hollywood Sarajevo

• Bartender

  • Jul 2011 - Dec 2012

  • Served food and beverages in restaurant efficiently and in a most courteous manner; • Carried out all duties in accordance with tasks and descriptions with reference to established rules and policies; • Performed any other duties as may be assigned by superior. • Served food and beverages in restaurant efficiently and in a most courteous manner; • Carried out all duties in accordance with tasks and descriptions with reference to established rules and policies; • Performed any other duties as may be assigned by superior.