Ammar Qawasmeh
Operations Development and CRM Manager at Palestine Automobile Company- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
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Malay Limited working proficiency
Topline Score
Bio
Peter Clifford
I had the pleasure of working with Ammar when he led our team in the design and implementation of a key strategic project in Palestine Automobile Company. This project touched all areas of the business and Ammar reported to me and the other senior management team members - CEO and CFO. His hard work, diligence and drive kept the project on track at all times. His understanding of the business to the finer details together with his excellent organisational skills made sure the best and most informed decisions were made in a timely manner and that the budget was met. Ammar showed the utmost maturity and responsibility in this leadership role which delivered a successful project.
Alan Whaley
I have worked with Ammar during this year on a major project which he was chosen as the project champion he is extremely methodical in his approach in the sense of attention to details. I have also coached Ammar on Automotive Senior Management project, again, he showed great potential both in terms of Management and Leadership. He has a great sense of urgency in his working style, a complete finisher with the ability to think out of the box and come up with innovative ideas. He will add great value to any team he may choose to work with, a very professional and well-rounded individual to the core
Peter Clifford
I had the pleasure of working with Ammar when he led our team in the design and implementation of a key strategic project in Palestine Automobile Company. This project touched all areas of the business and Ammar reported to me and the other senior management team members - CEO and CFO. His hard work, diligence and drive kept the project on track at all times. His understanding of the business to the finer details together with his excellent organisational skills made sure the best and most informed decisions were made in a timely manner and that the budget was met. Ammar showed the utmost maturity and responsibility in this leadership role which delivered a successful project.
Alan Whaley
I have worked with Ammar during this year on a major project which he was chosen as the project champion he is extremely methodical in his approach in the sense of attention to details. I have also coached Ammar on Automotive Senior Management project, again, he showed great potential both in terms of Management and Leadership. He has a great sense of urgency in his working style, a complete finisher with the ability to think out of the box and come up with innovative ideas. He will add great value to any team he may choose to work with, a very professional and well-rounded individual to the core
Peter Clifford
I had the pleasure of working with Ammar when he led our team in the design and implementation of a key strategic project in Palestine Automobile Company. This project touched all areas of the business and Ammar reported to me and the other senior management team members - CEO and CFO. His hard work, diligence and drive kept the project on track at all times. His understanding of the business to the finer details together with his excellent organisational skills made sure the best and most informed decisions were made in a timely manner and that the budget was met. Ammar showed the utmost maturity and responsibility in this leadership role which delivered a successful project.
Alan Whaley
I have worked with Ammar during this year on a major project which he was chosen as the project champion he is extremely methodical in his approach in the sense of attention to details. I have also coached Ammar on Automotive Senior Management project, again, he showed great potential both in terms of Management and Leadership. He has a great sense of urgency in his working style, a complete finisher with the ability to think out of the box and come up with innovative ideas. He will add great value to any team he may choose to work with, a very professional and well-rounded individual to the core
Peter Clifford
I had the pleasure of working with Ammar when he led our team in the design and implementation of a key strategic project in Palestine Automobile Company. This project touched all areas of the business and Ammar reported to me and the other senior management team members - CEO and CFO. His hard work, diligence and drive kept the project on track at all times. His understanding of the business to the finer details together with his excellent organisational skills made sure the best and most informed decisions were made in a timely manner and that the budget was met. Ammar showed the utmost maturity and responsibility in this leadership role which delivered a successful project.
Alan Whaley
I have worked with Ammar during this year on a major project which he was chosen as the project champion he is extremely methodical in his approach in the sense of attention to details. I have also coached Ammar on Automotive Senior Management project, again, he showed great potential both in terms of Management and Leadership. He has a great sense of urgency in his working style, a complete finisher with the ability to think out of the box and come up with innovative ideas. He will add great value to any team he may choose to work with, a very professional and well-rounded individual to the core
Credentials
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APIC Future Leaders Program - Executive Learning Journey
IMDDec, 2022- Nov, 2024 -
OWP LAUSANNE 2022 - Orchestrating Winning Performance
IMDJul, 2022- Nov, 2024 -
Leadership Essentials
IMDMay, 2022- Nov, 2024
Experience
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Palestine Automobile Company
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Palestine, State of
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Operations Development and CRM Manager
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Apr 2023 - Present
- Led cross-functional teams in the development and execution of operational improvement initiatives.- Identified and analyzed operational inefficiencies, developed action plans, and implemented process improvements to streamline operations and enhance productivity.- Oversaw the implementation of new technologies, including an ERP system, BI Dashboards, and a Mobile App, resulting in improved data accuracy, real-time reporting, and enhanced decision-making capabilities.- Collaborated with the other key senior managers to develop and implement strategic initiatives, including capacity planning, inventory management, and supply chain optimization to drive operational excellence and customer value.- Conducted regular performance reviews, provided feedback, and mentored team members to foster professional growth and development.- Developed and maintained relationships with external vendors and partners to ensure timely delivery of products and services and negotiate favorable terms.- Oversaw the implementation and customization of CRM systems, ensuring seamless integration with existing operations and processes.- Developed and executed comprehensive CRM strategies, enabling personalized customer interactions, targeted marketing campaigns, and improved customer satisfaction.- Analyzed operational and customer data to extract insights, driving data-driven decisions and identifying opportunities for process optimization and enhanced customer experience. Show less
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Business Development and CRM Manager
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Aug 2017 - Jun 2023
- Establishing and launching a new department, encompassing CRM and Call Center operations driving enhanced customer service and engagement.- Led the development and implementation of CRM strategies and systems to optimize customer engagement and improve retention rates, resulting in a 16% improvement in customer satisfaction in the first year.- Identified and pursued new business opportunities through market research, competitor analysis, and lead generation, leading to a 1,440% increase in service centers' upselling within the first year.- Built and maintained strategic relationships with key clients, industry partners, and stakeholders, negotiating contracts, and closing high-value deals.- Conducted data analysis to extract actionable insights, enabling targeted marketing campaigns, personalized communications, and effective customer segmentation.- Oversaw the implementation, customization, and integration of CRM systems, ensuring seamless integration with existing systems, data flow, and efficient processes.- Collaborated with cross-functional teams to develop and implement CRM best practices, policies, and procedures to ensure data integrity and compliance with privacy regulations.- Provided training, guidance, and support to the sales, marketing and after-sales teams, maximizing the utilization of CRM tools and features.- Developed and updated the company's Authority Matrix, Standard Operating Procedures (SOPs), KPIs, and Commission Schemes. Show less
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ERP Project Supervisor
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Apr 2016 - Jul 2017
- Developed, planned, and implemented Keyloop Autoline-Drive (ERP) for key departments, including Finance, Sales, After-Sales, and Spare Parts.- Determined the project scope, established deadlines, assigned responsibilities, and closely monitored project progress.- Ensured the achievement of project milestones and goals within approved budgets.- Took the lead in implementing new organizational processes aligned with the ERP configuration.- Throughout the project, my focus was on effective project management, seamless ERP integration, and driving organizational efficiency through streamlined processes. Show less
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Enterprise Resource Planning (ERP) Project Coordinator
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Oct 2014 - Mar 2016
- Analyzing the company's business for all departments and preparing them for the adoption of a new ERP system by suggesting re-engineered processes to enhance business performance.- Designing and recommending flowcharts for the re-engineered processes, as well as developing, updating, and implementing the Standard Operating Procedures (SOPs).
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Certified Pre-Owned Engineer/Coordinator
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Feb 2014 - Sep 2014
- Coordinating the operations of the used vehicles department, with a focus on selling trade-in vehicles.- Conducting a re-engineering exercise for a critical process in the company involving the buying, upgrading, and re-selling of vehicles.- Implementing the proposed ideas by coordinating with other department managers to ensure smooth execution.
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Jada Technologies Co
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Hebron, Palestine
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Business Development Engineer
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Jul 2013 - Jan 2014
- Communicating with international solar panel vendors to successfully introduce their products to the Palestinian market. - Conducting competitive product analysis and market research. - Communicating with international solar panel vendors to successfully introduce their products to the Palestinian market. - Conducting competitive product analysis and market research.
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International Islamic University Malaysia (IIUM)
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Malaysia
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100 - 200 Employee
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Teaching Assistant
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Jan 2011 - Sep 2012
Tutored and graded third-year students in the following subjects: Engineering Electromagnetic, Electromagnetic Theory, Data Communications and Networking, and Digital Communications. Tutored and graded third-year students in the following subjects: Engineering Electromagnetic, Electromagnetic Theory, Data Communications and Networking, and Digital Communications.
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Palestine Telecommunications Company - Paltel
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Palestine, State of
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Telecommunications
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700 & Above Employee
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Practical trainee
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Jul 2011 - Sep 2011
Collaborating with different departments and branches of PALTEL, a comprehensive understanding of the organization's scope of work was achieved, with a particular focus on the transmission department. Collaborating with different departments and branches of PALTEL, a comprehensive understanding of the organization's scope of work was achieved, with a particular focus on the transmission department.
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Education
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2012 - 2013
National University of Malaysia (UKM)
Master of Science (M.Sc.), Communications and Computer Engineering -
2008 - 2012
International Islamic University Malaysia
Bachelor of Science (B.Sc.), Telecommunications Engineering (Honors) -
2006 - 2007
Al-Hussian Bin Ali High School
General Examination Board, Scientific stream
Community
