Experience

Department of Health Abu Dhabi

• United Arab Emirates
• Government Administration
• 700 & Above Employee

• Medical Case Coordinator

  • Mar 2019 - Present

  Principal responsibilities include, but not limited to, the following: o Coordination of medical services for applicants and medical interaction both locally and overseas. o Review and management of inpatient & outpatient with case coordination, evaluation, and discharge planning. o Coordination of air ambulance transfers for applicants with medical needs. o Providing applicants clinical & coordination updates, with expected treatment plan and discharge details. o Undertake additional duties by the medical case management as required from time to time. o Liaise with medical and non-medical staff internally, and with the people in external organizations to ensure that all necessary documents for patients are complete, and all services are provided. Show less



Cupola Teleservices (CTS) /Dubai Chamber, Insurance, Auction, and Technical Support Agent

• Dubai

• Customer Service Executive

  • May 2017 - Mar 2019

  • Acting as an extension of the Entity & its core values, and this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question in a pleasant and efficient manner. • Interacting directly with customers at all stages of the business relationship. • Take an extra mile to serve customers. • Acting as an extension of the Entity & its core values, and this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question in a pleasant and efficient manner. • Interacting directly with customers at all stages of the business relationship. • Take an extra mile to serve customers.



"DHR" Dubai Holiday Residence (Like To Book)

• Jumeirah Beach Residence (JBR), Dubai, United Arab Emirates

• Guest Relations Officer & Field Manager

  • Nov 2014 - Nov 2015



Ashkar Group for Food Industries (Sudan)

• Khartoum, Sudan

• Production Quality Engineer

  • Dec 2012 - Dec 2013

  • Duties & Responsibilities: • Managed all aspects of the production line and supervised employees. • Performed troubleshooting on equipment breakdowns. • Checked products for quality. • Made certain employees followed legal rules and safety standards. • Encouraged and motivated employees to meet production deadlines and goals. • Drafted reports and monitored progress. • Coordinated with management and employees toward production line improvements. • Brought line employee concerns to the attention of management and functioned as an effective employee motivator. Show less