Experience

RSB Environmental Full Service WBE/SBE Environmental Consulting Firm

• United States
• Environmental Services
• 1 - 100 Employee

• Project Coordinator and Environmental Inspector

  • Feb 2019 - Present



UTSA Carlos Alvarez College of Business

• United States
• Higher Education
• 1 - 100 Employee

• Undergraduate Peer Mentor

  • Aug 2017 - Jul 2018

  • Collaborated weekly presentations and meetings with mentees during introductory phase of mentorship. • Mentored 50 freshmen to boost first-year experience in college enriching knowledge about on campus activities and organizations. • Coached and improved communication skills, worked on study schedules, and general problem resolutions through weekly organized study sessions. • Collaborated weekly presentations and meetings with mentees during introductory phase of mentorship. • Mentored 50 freshmen to boost first-year experience in college enriching knowledge about on campus activities and organizations. • Coached and improved communication skills, worked on study schedules, and general problem resolutions through weekly organized study sessions.



STEP IADM

• Pakistan
• Education Administration Programs
• 1 - 100 Employee

• ESL Program Coordinator and Instructor (IELTS)

  • Apr 2011 - May 2016

  • Designed and administrated ESL course to revamp spoken english communication for employment advancing enrollment numbers by 30%. • Collaborated with different departments in mentoring over a 1000 students perfecting language and communication skills. • Proctored and instructed IELTS tests to professionals and students introducing a system of instructing to make students perform 50% higher on tests. • Designed and administrated ESL course to revamp spoken english communication for employment advancing enrollment numbers by 30%. • Collaborated with different departments in mentoring over a 1000 students perfecting language and communication skills. • Proctored and instructed IELTS tests to professionals and students introducing a system of instructing to make students perform 50% higher on tests.



Shopistan

• Pakistan
• Technology, Information and Internet
• 1 - 100 Employee

• Operations and Customer Service Manager

  • Apr 2014 - Jul 2015

  • Supervised and trained over 50 customer service employees and interns. • Originated customer service and operations improvement campaigns to increase customer and client retention by 30%. • Increased delivery efficiency and overall customer satisfaction through enhanced operations and better management of 4 high profile client accounts. • Prepared and delivered monthly presentations to communicate operations and customer service goals to CEO and COO. • Supervised and trained over 50 customer service employees and interns. • Originated customer service and operations improvement campaigns to increase customer and client retention by 30%. • Increased delivery efficiency and overall customer satisfaction through enhanced operations and better management of 4 high profile client accounts. • Prepared and delivered monthly presentations to communicate operations and customer service goals to CEO and COO.



FM91 Pakistan

• Pakistan
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Marketing and Production Executive

  • Feb 2013 - Apr 2014

  • Marketed the FM 91 brand to local businesses and events providing radio coverage in exchange for prime time exposure. • Ensured marketing of station through timely promotional posts on dedicated social media page with 500,000+ followers. • Produced and recorded over 50 voiceovers at client requests to be aired live through radio shows and ads. • Coordinated with marketing manager on ground events to conduct over 50 interviews through live transmissions. • Marketed the FM 91 brand to local businesses and events providing radio coverage in exchange for prime time exposure. • Ensured marketing of station through timely promotional posts on dedicated social media page with 500,000+ followers. • Produced and recorded over 50 voiceovers at client requests to be aired live through radio shows and ads. • Coordinated with marketing manager on ground events to conduct over 50 interviews through live transmissions.