Experience

TCP Network Services

• Canada
• Computer Networking
• 1 - 100 Employee

• Technical Support - L1

  • Dec 2022 - Present

  • Responding to client inquiries, address client concerns, provide exceptional customer service which includes supporting clients, create/close tickets and offer solutions. • Responding to emails, and handling customer escalations quickly and promptly. • Provide advice and training to users in response to identified difficulties. • Emulate or reproduce technical problems encountered by users. • Communicate electronically with device users experiencing difficulties to determine and document problems experienced. • Troubleshooting network issues. • Maintaining client networks as per the requirements. • Performing code upgrades for client devices. • Network maintenance and system upgrades including service packs, patches hot fixes and security configurations. • Administrative tasks such as Reporting and documentation. Show less



Alfaisal University

• Saudi Arabia
• Higher Education
• 500 - 600 Employee

• Web Developer

  • Jun 2019 - Aug 2019