Head of Facilities & Procurement

• May 2022 - Present

Head of Facilities & Procurement

• Feb 2022 - May 2022

Facilities & Procurement Manager

• May 2012 - Feb 2022

Responsible for the management of all group office services in the UK. Ensuring services are delivered cost-effectively and to a high standard. Procurement of facilitates contract for all group offices Manage supplier relationships with all Stakeholders. Single point of escalation for key supplier partner issues/problems. identifying saving opportunities & implement best practice across the group. Providing leadership that ensures maximum performance of office management staff with local responsibility for facilities Services. Ensuring all service level agreements are adhered to. Ensuring all Health & safety directives are adhered to. Show less

Freelance NVQ Assessor

• Jul 2010 - Mar 2012

A1 Award Qualified Worked with local training provider assessing Taxi drivers undertaking RPVD (Road Passenger Vehicle Driving) NVQ level 2. Planned, devised and delivered training to candidates. Trained and supported learners to completion of course A1 Award Qualified Worked with local training provider assessing Taxi drivers undertaking RPVD (Road Passenger Vehicle Driving) NVQ level 2. Planned, devised and delivered training to candidates. Trained and supported learners to completion of course

Catering Contracts Manager

• Sep 2006 - Jul 2010

Full Operational control of 5 canteens for local college. Managing staff and providing training on Health and Safety aspects. Maintaining Stock control and rotation. Ensuring a high standard of food and hygiene. Budgeting and establishing financial targets and forecasts. Liaising with suppliers, negotiating prices and service delivery. Manage catering for all special events/meetings at college campuses. Plan menus and special offers in consultation with college staff. Full Operational control of 5 canteens for local college. Managing staff and providing training on Health and Safety aspects. Maintaining Stock control and rotation. Ensuring a high standard of food and hygiene. Budgeting and establishing financial targets and forecasts. Liaising with suppliers, negotiating prices and service delivery. Manage catering for all special events/meetings at college campuses. Plan menus and special offers in consultation with college staff.

Network & Product Support Coordinator

• Apr 1999 - Feb 2006

Direct support for over 150 2nd line support Agents across two contact centres. Identifying fault trends and issues with customer products and services. Work closely with Business Change to ensure published processes are correct & develop new processes for new product & services. Managed inception & delivery of communications pertaining to Service Affecting issues to Contact Centre personnel. Co-ordinated support efforts to minimise interruption of service to customers & revenue loss during major incidents A point of contact for Service Operations for collaboration and liaison relating to acknowledged or breaking Network/Product Faults, and Planned Work. Show less