Amjad Razak
Support Manager at altia- Claim this Profile
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Topline Score
Bio
Hiron Miah Aftab
Standout talent is the phrase that comes to mind when I think about Amjad. I’ve had the pleasure of working with Amjad for several years during which we collaborated on different projects. Above all, I was impressed with Amjad's ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. And, of course, he excels at supervising, guiding and motivating other members of the team. He is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Amjad would be a true asset for any positions requiring The qualities of an effective team leader inspire the trust and respect of the team and stimulate production within the workplace. and comes with my heartfelt recommendation.
Cheryl Collins
I have worked with Amjad for over a year and can attest to his professionalism and desire to get the right result for the client and the company. Amjad works hard to resolve any help desk issue and supports all the help desk teams throughout our global operation. This is why Amjad has become such a respected help desk Manager in our organisation. Since joining Chevin the number of calls has been reduced by over 80%. Amjad believes that each situation has a solution that can benefit the customer and the company and he operates under that notion on every call. He is a great listener who is genuinely concerned about the customer’s situation. He is always willing to help colleagues and accommodate last minute requests where he can. His work ethic is second to none and I believe he is a real asset to the support teams he leads globally.
Hiron Miah Aftab
Standout talent is the phrase that comes to mind when I think about Amjad. I’ve had the pleasure of working with Amjad for several years during which we collaborated on different projects. Above all, I was impressed with Amjad's ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. And, of course, he excels at supervising, guiding and motivating other members of the team. He is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Amjad would be a true asset for any positions requiring The qualities of an effective team leader inspire the trust and respect of the team and stimulate production within the workplace. and comes with my heartfelt recommendation.
Cheryl Collins
I have worked with Amjad for over a year and can attest to his professionalism and desire to get the right result for the client and the company. Amjad works hard to resolve any help desk issue and supports all the help desk teams throughout our global operation. This is why Amjad has become such a respected help desk Manager in our organisation. Since joining Chevin the number of calls has been reduced by over 80%. Amjad believes that each situation has a solution that can benefit the customer and the company and he operates under that notion on every call. He is a great listener who is genuinely concerned about the customer’s situation. He is always willing to help colleagues and accommodate last minute requests where he can. His work ethic is second to none and I believe he is a real asset to the support teams he leads globally.
Hiron Miah Aftab
Standout talent is the phrase that comes to mind when I think about Amjad. I’ve had the pleasure of working with Amjad for several years during which we collaborated on different projects. Above all, I was impressed with Amjad's ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. And, of course, he excels at supervising, guiding and motivating other members of the team. He is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Amjad would be a true asset for any positions requiring The qualities of an effective team leader inspire the trust and respect of the team and stimulate production within the workplace. and comes with my heartfelt recommendation.
Cheryl Collins
I have worked with Amjad for over a year and can attest to his professionalism and desire to get the right result for the client and the company. Amjad works hard to resolve any help desk issue and supports all the help desk teams throughout our global operation. This is why Amjad has become such a respected help desk Manager in our organisation. Since joining Chevin the number of calls has been reduced by over 80%. Amjad believes that each situation has a solution that can benefit the customer and the company and he operates under that notion on every call. He is a great listener who is genuinely concerned about the customer’s situation. He is always willing to help colleagues and accommodate last minute requests where he can. His work ethic is second to none and I believe he is a real asset to the support teams he leads globally.
Hiron Miah Aftab
Standout talent is the phrase that comes to mind when I think about Amjad. I’ve had the pleasure of working with Amjad for several years during which we collaborated on different projects. Above all, I was impressed with Amjad's ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. And, of course, he excels at supervising, guiding and motivating other members of the team. He is a natural leader and problem solver, easily identifying and proposing solutions to any road bumps that the team hits along the way. Amjad would be a true asset for any positions requiring The qualities of an effective team leader inspire the trust and respect of the team and stimulate production within the workplace. and comes with my heartfelt recommendation.
Cheryl Collins
I have worked with Amjad for over a year and can attest to his professionalism and desire to get the right result for the client and the company. Amjad works hard to resolve any help desk issue and supports all the help desk teams throughout our global operation. This is why Amjad has become such a respected help desk Manager in our organisation. Since joining Chevin the number of calls has been reduced by over 80%. Amjad believes that each situation has a solution that can benefit the customer and the company and he operates under that notion on every call. He is a great listener who is genuinely concerned about the customer’s situation. He is always willing to help colleagues and accommodate last minute requests where he can. His work ethic is second to none and I believe he is a real asset to the support teams he leads globally.
Credentials
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Certified Internal Auditor (CIA)
SGSJul, 2022- Nov, 2024 -
IT Information Library Foundations Certification (ITIL)
AXELOS Global Best PracticeMar, 2018- Nov, 2024
Experience
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altia
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Support Manager
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Mar 2022 - Present
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Xn protel Systems
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Australia
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Software Development
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1 - 100 Employee
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Service Desk Manager
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Mar 2019 - Mar 2022
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Chevin Fleet Solutions
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United Kingdom
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Software Development
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1 - 100 Employee
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Software Support Team Leader
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Jun 2016 - Mar 2019
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Point Four EPoS Solutions
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United Kingdom
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Software Development
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1 - 100 Employee
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Software Support Team Leader
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Oct 2006 - Jun 2016
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