Amjad Jan
Senior Director of Experience Delivery at برنامج خدمة ضيوف الرحمن | Pilgrim Experience Program (PEP)- Claim this Profile
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Arabic -
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English -
Topline Score
Bio
Credentials
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Prosci® Certified Change Practitioner
ProsciNov, 2021- Oct, 2024 -
Basic Investment Certificate “BIC”
Saudi Central Bank – SAMA -
Capital Market Authority License “CME-1”
Capital Market Authority -
Customer Experience Foundation Certification
CXSA Middle East -
Customer Experience Practitioner Certification
CXSA Middle East -
Insurance Foundation Certificate "IFC"
Saudi Central Bank – SAMA -
TADAWUL Certificate
Saudi Central Bank – SAMA -
The Certified Strategist: From Planning to Execution
Meirc Training and Consulting
Experience
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برنامج خدمة ضيوف الرحمن | Pilgrim Experience Program (PEP)
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Saudi Arabia
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Government Administration
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1 - 100 Employee
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Senior Director of Experience Delivery
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2019 - Present
• Direct the creation and management of the experience transformation strategy and roadmap of the Hajj & Umrah in relations to the Islamic historic sites and destinations in Makkah and Madinah regions. • Direct the overall activities and execution of resoultions of the Government’s Historic Sites & Destinations Committee with participation of 9 governmental entities.• Oversee the Historic Sites and Destinations portfolio of initiatives & projects status, delivery performance, experience economics, implementation of governance, and interlocked activities across the journey. • Ensure providing any support needed for efficient execution of initiatives and successful achievement of strategic goals and KPIs of government entities, and ensure risks are identified and mitigated. • Direct the coordination efforts across multiple governmental entities and guide any change management requirements, while ensure maintaining robust relationship with all stakeholders. • Direct the establishment of stakeholders’ management plan and the implementation of the efficient communication framework.• Lead, coach, and develop the work group with an emphasis on developing capacity and capability in portfolio management and experience design & delivery.
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Director of Strategic Planning and Execution
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2016 - 2019
• Directed the development and revision of the company’s long-term corporate strategy• Directed the translation of the company’s strategy into an actionable strategy execution framework, including five-year and annual objectives, KPIs, targets and initiatives• Directed the organization in identifying and prioritizing the relevant objectives and initiatives in alignment with the corporate and business strategies• Oversaw and report the corporate and business performance to the board of directors• Improved strategy communications, alignment, knowledge sharing, and collaborations within stakeholders
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Bupa Arabia
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Saudi Arabia
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Insurance
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700 & Above Employee
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Manager of Strategy Delivery
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2014 - 2016
• Delivered successful strategic initiatives consistent with the organization's breakthrough expectations• Partnered with business leaders for brilliant executions of the strategic initiatives• Identified potential risks throughout the project / program life cycle and facilitate them in timely resolutions• Reported accurate and timely updates, in addition to potential options and recommendations to the top management • Introduced project management practices to maintain brilliant executions of the strategic initiatives
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Bank Aljazira
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Saudi Arabia
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Banking
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400 - 500 Employee
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Project Manager - Strategy & Business Transformation Group
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2014 - 2014
• Managed the execution of projects from end-to-end• Prepared all required project documentation, such as business case, charter, project plan, business requirements, RFP, status reports, lessons learned, etc.• Monitored and control project activities including addressing issues and risk• Managed stakeholders relationship and team communication to ensure delivery of the project within agreed time, scope, requirements, cost and quality• Assisted the Procurement unit in selecting vendors and finalizing contractual agreements for the vendor to start
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AlJazira Capital
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Saudi Arabia
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Financial Services
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100 - 200 Employee
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Compliance Officer
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2009 - 2010
• Assisted the company to adhere to the laws and regulations of the Capital Market Authority• Reviewed, studied, and investigated any case of failure to abide by the Capital Market Authority laws and regulations• Participated in the employee notifications of internal and external laws and regulations to be adhered to• Reviewed the Capital Market Authority memos and ensured delivery to all company staff• Ensured application of Compliance Annual Control Program• Liaised with the Capital Market Authority to dissolve various issues related to compliance applications
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Project Manager - Business Development Division
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2005 - 2009
• Developed and re-engineered several products and services in retail banking to comply with the bank’s strategy and vision as well as regulators publications and instructions• Managed the execution of business projects from the conception through the delivery including planning, documentation, team management, scheduling, testing, deliverable quality, and execution support• Set all related policies & procedures, manuals, business requirements to be communicated with different groups within the bank as well as outsources • Worked with concerned divisions and departments to develop training materials• Benchmarked competitors’ products & services, and generate gap analysis reports• Participated in managing IPO's
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Education
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2020 - 2021
Harvard Business School
Executive Leadership Program, Organizational Leadership -
2017 - 2018
TTM Associates
Executive Fundamentals Program, Organizational Leadership -
2011 - 2013
St. Mary's University
Master of Science (M.S.), Engineering Systems Management -
2007 - 2008
The Institute of Finance, Saudi Central Bank
Diploma, Investment -
2006 - 2006
The Institute of Finance, Saudi Central Bank
Diploma, Banking -
2000 - 2005
King AbdulAziz University
Bachelor of Science (B.S.), Chemical Engineering -
1988 - 2000
Al-Thagher Model Schools
High School, General Science
Community
