Amiya Yu
Acting Assistant Front Office Manager at Rosewood Sanya- Claim this Profile
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Bio
Experience
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Rosewood Sanya
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China
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Hospitality
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1 - 100 Employee
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Acting Assistant Front Office Manager
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Jan 2021 - Present
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Guest Service Center Manager
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Aug 2019 - Jan 2021
1. ensure the daily operation and management of the department.2.Ensure that every regular meeting is carried out on time to convey important information, arrival/arrival/departure points for VIP.3. Training daily Chinese and English meal delivery menu, follow LQA process as standard to serve guests.4.Be responsible for the daily telephone language system training for staff.5. Daily spot check on greeting/closing language communication skills of employees.6.Perform daily employee best customer service praise case, motivate staff. And as a monthly performance. Show less
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New World Wuhan Hotel
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China
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Hospitality
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1 - 100 Employee
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前厅部经理
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Oct 2021 - Jul 2022
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Shangri-La Wenzhou
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中国 浙江省 温州
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Front Desk Manager
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Jul 2015 - Jul 2019
1.Understand daily guest information, familiar with the booking information, prepare for daily VIP visits. 2. Supervise and manage the daily operation of staff 3.Be familiar with the hotels related sales products and supervise the department to achieve the daily Target. Strive for the best economic results. 4.Train daily hotel internal knowledge and basic operational skills. 5.To provide guests with professional, friendly and efficient service quality. 1.Understand daily guest information, familiar with the booking information, prepare for daily VIP visits. 2. Supervise and manage the daily operation of staff 3.Be familiar with the hotels related sales products and supervise the department to achieve the daily Target. Strive for the best economic results. 4.Train daily hotel internal knowledge and basic operational skills. 5.To provide guests with professional, friendly and efficient service quality.
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Education
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Heilongjiang Vocational College
大专, 酒店管理