Experience

Detroit Marriott Troy

• United States
• Hospitality
• 1 - 100 Employee

• Social Media Consultant

  • Jul 2013 - Present

  Working directly under the general manager and alongside the sales, events, and front office teams, I am proud to offer strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for Oakland County's premier full service lodging property. Working directly under the general manager and alongside the sales, events, and front office teams, I am proud to offer strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for Oakland County's premier full service lodging property.



Good Hart General Store

• United States
• Retail
• 1 - 100 Employee

• Social Media Consultant

  • Sep 2009 - Present

  Offering strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of America's most celebrated general stores. Offering strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of America's most celebrated general stores.



amiwoods.com

• Advertising Services
• 1 - 100 Employee

• Principal and Consultant

  • Aug 2006 - Present

• PRESIDENT

  • Aug 2006 - Present

  Assist individual clients with various marketing efforts such as brand strategy, copywriting, social media support, event marketing, and general fundraising plans (focus on hospitality and tourism industries).Current clients:Good Hart General StoreGraham Real Estate Good HartDetroit Marriott Troy



Shepler's Mackinac Island Ferry

• United States
• Maritime

• Social Media Consultant

  • May 2017 - Dec 2021

  Working directly under the president, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for Mackinac Island's premier passenger ferry and [then] freight company. Working directly under the president, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for Mackinac Island's premier passenger ferry and [then] freight company.



Mackinac Island

• United States
• Hospitality
• 1 - 100 Employee

• Social Media Consultant

  • Jan 2018 - Dec 2020

  Working directly under the executive director, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for the number one travel destination in Michigan, voted the Best Island in the Continental U.S. by Travel + Leisure magazine. Working directly under the executive director, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for the number one travel destination in Michigan, voted the Best Island in the Continental U.S. by Travel + Leisure magazine.



Doud's Market

• United States
• Retail
• 1 - 100 Employee

• Social Media Consultant

  • May 2018 - Apr 2019

  Working directly under the business owner, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for America's oldest grocery store. Working directly under the business owner, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for America's oldest grocery store.



Otsego Resort

• United States
• Hospitality
• 1 - 100 Employee

• Social Media Consultant

  • Jan 2018 - Dec 2018

  Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of Michigan's oldest and most reputable family ski resorts. Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of Michigan's oldest and most reputable family ski resorts.



Northern Nuptials

• OWNER AND EDITOR

  • Jan 2009 - Jul 2018

  Northern Nuptials is an online initiative to unite the wedding professionals of Northern Michigan while promoting the area as a premier location for destination weddings. Northern Nuptials is an online initiative to unite the wedding professionals of Northern Michigan while promoting the area as a premier location for destination weddings.



Lexington Griffin Gate Marriott Golf Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Social Media Consultant

  • Jan 2016 - Dec 2017

  Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for Lexington's premier Marriott resort property. Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for Lexington's premier Marriott resort property.



Courtyard Detroit Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Social Media Consultant

  • Jan 2016 - Dec 2017

  Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of Detroit's most established select service Marriott properties in downtown Detroit. Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of Detroit's most established select service Marriott properties in downtown Detroit.



Detroit Marriott at the Renaissance Center

• United States
• Hospitality
• 1 - 100 Employee

• Social Media Consultant

  • Jan 2014 - Dec 2016

  Working under the field marketing manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for Detroit's most renowned full service Marriott property, America's tallest hotel located alongside GM World Headquarters. Working under the field marketing manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for Detroit's most renowned full service Marriott property, America's tallest hotel located alongside GM World Headquarters.



The Dearborn Inn, Marriott Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Social Media Consultant

  • Jan 2014 - Dec 2015

  Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of Metro Detroit's most sought after historic properties. Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of Metro Detroit's most sought after historic properties.



Renaissance Cleveland Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Social Media Consultant

  • Jan 2013 - Dec 2015

  Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of Cleveland's most historic Marriott properties, located within the renown Terminal Tower. Working directly under the general manager, offered strategic and creative content development as well as a personalized write and and reply management of all social channels - creating a successful digital media presence for one of Cleveland's most historic Marriott properties, located within the renown Terminal Tower.



Stafford's Hospitality, Inc.

• ASSOCIATE DIRECTOR OF SALES

  • Jan 2005 - Aug 2006

  Directly responsible for sales in the corporate and association markets, created standardized selling procedures for the use at all properties, developed and maintained the company website, provided marketing support, generated internal and external marketing pieces, attended national trade shows as well as local public relations events, represented the Stafford's organization through local volunteer efforts. Directly responsible for sales in the corporate and association markets, created standardized selling procedures for the use at all properties, developed and maintained the company website, provided marketing support, generated internal and external marketing pieces, attended national trade shows as well as local public relations events, represented the Stafford's organization through local volunteer efforts.



VenuWorks

• United States
• Entertainment Providers
• 1 - 100 Employee

• GENERAL MANAGER

  • Feb 2004 - Nov 2004

  GM at the former Mackinaw Center Stage Theatre, under contract by VenuWorks. Responsible for the day to day operation of an 832 seat live, professional theatre hosting approximately 300 performances annually; oversaw all marketing efforts; maintained a $1.7 million operational budget; negotiated artist contracts; managed all department heads and subsequent support staff (Business Office, Human Resources, Sales & Marketing, Box Office, Guest Relations, Backstage, and Housekeeping); created complete guest service program including staff training; established all community relations efforts; developed web content and all venue collateral materials. Show less



Chicago History Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• PRIVATE EVENTS MANAGER

  • Apr 2002 - Feb 2004

  Marketed and secured all private museum events; met determined financial goals; aggressively sought new methods of revenue; managed event operations; coordinated vendors working within the venue including all catering staffs; managed departmental budget; processed client revenue and vendor royalties; prepared forecast of monthly goals; managed daily office operations; oversaw department advertising; assisted in the production of print materials; coordinated "Smooth Jazz Thursdays" summer concert series in conjunction with WNUA 95.5 FM; acted as web developer and content manager; negotiated hotel referral agreement. Show less



The Whitehall Hotel

• Hospitality
• 1 - 100 Employee

• CONCIERGE

  • Sep 2001 - Feb 2002

  Assisted hotel guests with prompt, sincerely courteous, and efficient service at all times; provided extensive knowledge of Chicago and all surrounding points of interest; acted as liaison between convention groups and local attractions; acted as front desk associate during non-peak hours. Assisted hotel guests with prompt, sincerely courteous, and efficient service at all times; provided extensive knowledge of Chicago and all surrounding points of interest; acted as liaison between convention groups and local attractions; acted as front desk associate during non-peak hours.



United Center

• United States
• Entertainment Providers
• 100 - 200 Employee

• MANAGER OF GUEST RELATIONS AND SUITE OPERATIONS

  • Dec 1995 - Jul 2001

  Hired, trained, and managed a Guest Relations staff of twenty-two, Suite Operations staff of fifty-three, and Switchboard staff of eight; created and lead "Disney Approach" interactive training classes for approximately 1,500 team members each season; established and managed group tour program; created on-hold and event audio voice-overs including a promotional commercial for SportsChannel; designed building collateral pieces and newsletters including an Upcoming Event Brochure, Team Member Handbook, A to Z Guide, Guide for Guests with Disabilities, Recycling Program Guide, and Map Brochure; instilled new building policies regarding entrance of children, readmittance, guest complaints, and claims; created "Front Line Management Experience" program; responded to and reconciled all guest complaints for the entire building; oversaw guest feedback programs; created staff incentive programs; acted as Manager on Duty during events; investigated and prepared responses for the legal department in regards to guest claims; worked closely with the City of Chicago Mayor's Office for People with Disabilities on ADA compliance; responsible for assuring that all team members set the standard of excellence in guest service throughout the arena (Maximum capacity 25,000; Average attendance 20,000+) Show less



1996 Centennial Olympic Games

• SECTOR COORDINATOR

  • Jul 1996 - Aug 1996

  With a team of twelve, developed a complete crowd control/guest services/venue policy program which was followed by the entire competition and venue staffs; wrote emergency evacuation plan in conjunction with the Hall County fire marshal; performed various crowd control functions on the first-ever grandstand built over water seating 13,000 guests; acted as venue security during non-event hours when volunteer participation was low; supervised Olympic volunteer staff; assisted in the actual construction and de-construction of the venue in the pre-event and post-event modes. Show less



Graham Real Estate Good Hart

• United States
• Real Estate

• BROKER'S ASSISTANT

  • Jun 1988 - Oct 1995

  Assisted broker with client correspondence; generated mailings to perspective clients; created company brochures and marketing pieces; assisted in rental property program. Assisted broker with client correspondence; generated mailings to perspective clients; created company brochures and marketing pieces; assisted in rental property program.



Philadelphia Flyers

• United States
• Spectator Sports
• 200 - 300 Employee

• PUBLIC RELATIONS INTERN

  • Aug 1994 - Dec 1994

  Prepared press releases for arena events; compiled game statistics from the American Hockey League and prepared weekly reports for their AHL affiliate, the Hershey Bears; wrote monthly newsletter which was dispersed throughout the arena and Spectacor (Comcast-Spectacor), the parent corporation; assisted in the coordination of several VIP functions including a meet & greet function with professional figure skaters and underprivileged children; played a major role in the daily operation of the Public Relations Department due to the 1994 NHL lock-out. Show less