Experience

Olympia Federal Savings (OlyFed)

• United States
• Financial Services
• 1 - 100 Employee

• Deposit Operations Assistant Manager

  • Oct 2021 - Present

  Olympia, Washington, United States

• Universal Operations Assistant

  • Jun 2018 - Sep 2021

  Olympia, Washington



Umpqua Bank

• United States
• Banking
• 700 & Above Employee

• Store Lead Associate

  • Jan 2018 - Jun 2018

  Olympia, Washington

• Universal Associate III

  • Jun 2014 - Jun 2018

  Greater Seattle Area/ Olympia Maintain operations quality and increase sales while balancing multiple daily tasks. Networking closely alongside internal departments to bring new business along with retaining current customers. • Monitor Compliance by providing guidance, interpretation, and coaching on policies and procedures. • On Board new team members ensuring they receive appropriate training and are able to create a positive experience for our clients. • Reach deposit and loan goals by providing a wow… Show more Maintain operations quality and increase sales while balancing multiple daily tasks. Networking closely alongside internal departments to bring new business along with retaining current customers. • Monitor Compliance by providing guidance, interpretation, and coaching on policies and procedures. • On Board new team members ensuring they receive appropriate training and are able to create a positive experience for our clients. • Reach deposit and loan goals by providing a wow experience for customers through excellent service and detailed conversations that uncover needs and solve intricate problems. • Team up with internal divisions to create a supportive work environment and ensure we meet the full range of what our clients require. • Participate in community events to promote branding and work along side other local companies to find ways we can help one another.



Fifth Third Bank

• United States
• Civic and Social Organizations

• Customer Service Manager

  • Apr 2004 - Dec 2013

  Directed 8 staff members and provided ongoing training regarding updated policies, procedures, systems, and products. Accountable for maximizing sales, service, operational functions, and processes within banking center. • Tracked staff performance, conducted performance reviews, and created shift schedules according to current business trends, resulting in increased employee engagement. • Maintained ‘A’ Customer Service Experience score by focusing on building customer trust and… Show more Directed 8 staff members and provided ongoing training regarding updated policies, procedures, systems, and products. Accountable for maximizing sales, service, operational functions, and processes within banking center. • Tracked staff performance, conducted performance reviews, and created shift schedules according to current business trends, resulting in increased employee engagement. • Maintained ‘A’ Customer Service Experience score by focusing on building customer trust and optimizing services provided. • Minimized risk to bank by providing guidance, interpretation, and coaching on policies and procedures. • Created training manual for self-assessment, resulting in improved and more efficient completion rates of monthly audits. • Increased sales by collaborating with Financial Center Manager on developing new marketing ideas. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Teller Coordinator

  • Jul 2003 - Mar 2004

  Supervised 10 tellers in high-producing banking center. Coached and trained teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures. • Optimized daily operations by coordinating staff schedules and duties. • Created positive customer experience and banking environment by applying active listening and social perceptiveness skills. • Fostered cohesive vision within banking center regarding customer loyalty, associate… Show more Supervised 10 tellers in high-producing banking center. Coached and trained teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures. • Optimized daily operations by coordinating staff schedules and duties. • Created positive customer experience and banking environment by applying active listening and social perceptiveness skills. • Fostered cohesive vision within banking center regarding customer loyalty, associate satisfaction, delivery of customer service, and goal attainment by conducting positive coaching conversations, instilling trust, and building rapport with staff. Show less



Heritage Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Associate

  • Sep 2002 - Jul 2003

  Communicated with customers, employees and other individuals to answer questions and explain information. Aided the Financial Center Manager in developing new marketing ideas to increase business.



CD Connection

• United States
• Entertainment Providers

• Store Manager

  • Sep 1995 - Sep 2002

  •Provided a positive environment for the customers and employees of the establishment. •Built relationships with local distributors and record label representatives to ensure smooth business transactions.