Experience

WazirX

• India
• Financial Services
• 100 - 200 Employee

• Customer Happiness Champion

  • May 2021 - Present



Gentrust Consumer Durables Pvt.Ltd.

• Sales Officer

  • Sep 2016 - Present



PS Intellegencia

• Back office analyst

  • Apr 2020 - May 2021



HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Service Representative

  • Apr 2018 - Jan 2020

  · Make recommendations to implement improved processes· Working knowledge of Protected Health Information (PHI), HIPPA· Self-motivation to work under his/her own initiative· Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company· Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center· Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training· Manage workflow and processes in accordance with SLA