Experience

Fifth Dimension Research and Consulting
• Australia
• Market Research
• 1 - 100 Employee
• Data Processing Manager

  • May 2023 - Present


Savanta

• Market Research
• 1 - 100 Employee

• Associate Director, Data Services

  • Aug 2022 - Jun 2023

• Manager - Data Processing

  • Nov 2021 - Jul 2022



Toluna Corporate

• United States
• Market Research
• 200 - 300 Employee

• Associate Manager

  • Apr 2015 - Nov 2021

  o Heading a 30-member team o Covering North America and United Kingdom o 5 direct reports (3 Team Leaders & 2 Tech Leads) o Proficient in allocation and planning o Expertise in escalation management o Ensuring adequate utilization of resources based on the complexity of assignments and skill level of employees o Coaching and mentoring of team members and involved in appraisal process o Maintaining healthy relationship across teams. o 24X7 Coverage with more than 200… Show more o Heading a 30-member team o Covering North America and United Kingdom o 5 direct reports (3 Team Leaders & 2 Tech Leads) o Proficient in allocation and planning o Expertise in escalation management o Ensuring adequate utilization of resources based on the complexity of assignments and skill level of employees o Coaching and mentoring of team members and involved in appraisal process o Maintaining healthy relationship across teams. o 24X7 Coverage with more than 200 daily mails.87% CSAT, On the Job Training to resources and help them upgrade their skill sets o Leading kick-off meetings for assignments to ensure common and comprehensive understanding of client requirements and cascading the same to the team o Solving data related questions / Issues with SQL query and edit databases o Writing VBA macros for the automation of data cleaning/tabulation o Implementing new and efficient ways of data cleaning o Single point of contact (SPOC) for all Team Members and helping them to overcome the challenges, obstacles & issues faced. o Directing and coordinating the work of teams to produce on-time, high quality deliverable o Conducting RCA meetings on low score scores and taking corrective actions for all improvement areas o Conducting monthly review with management group about the progress of team performance and improvement areas. o Create MBO & Goal for team o Overseeing project execution and ensuring adherence to SLA requirements o Directing and coordinating the work of team members to produce on-time, high quality deliverables o Evaluate all new tools in market to compare our existing tool output o Data validation, including automatic and manual data inspections, query generation and resolution o Supporting client for all queries and timely transmission of data on weekly/Monthly basis

• Team Lead

  • Apr 2013 - Mar 2015

• Tech Lead

  • Apr 2010 - Mar 2013

  • Generating report tables based on the table specification provided by client - Tools used for this are Quantum, IBM SPSS, Q & Wincross and these reports are finally presented to client in excel or csv format. • Data Validation / cleaning - Tools used for this are Quantum, IBM SPSS, SQL • Writing VBA macros to automation all repeated task • Maintain workflow and ensure quality delivery within the timeline for each project • Maintain good relationship between all internal/external… Show more • Generating report tables based on the table specification provided by client - Tools used for this are Quantum, IBM SPSS, Q & Wincross and these reports are finally presented to client in excel or csv format. • Data Validation / cleaning - Tools used for this are Quantum, IBM SPSS, SQL • Writing VBA macros to automation all repeated task • Maintain workflow and ensure quality delivery within the timeline for each project • Maintain good relationship between all internal/external stake holders • Acting as liaison between the sales, client service, and accounting departments to facilitate optimal project pricing and accurate and timely billing

• Senior Data Analyst

  • Apr 2009 - Mar 2010

  • Generating tables based on the table specification provided by client - Tools used for this are Quantum, IBM SPSS & Wincross and these reports are finally presented to client in excel or csv format. • Data Validation / cleaning - Tools used for this are Quantum, IBM SPSS, SQL • Quality checks for each task to assure the quality delivery. • Providing Support to Clients and juniors whenever they need assistance for their project query. • Maintained monthly performance of team for… Show more • Generating tables based on the table specification provided by client - Tools used for this are Quantum, IBM SPSS & Wincross and these reports are finally presented to client in excel or csv format. • Data Validation / cleaning - Tools used for this are Quantum, IBM SPSS, SQL • Quality checks for each task to assure the quality delivery. • Providing Support to Clients and juniors whenever they need assistance for their project query. • Maintained monthly performance of team for critical clients and taking corrective actions if needed. • Defining corrective and preventive actions plans for errors and mistakes which impacts the quality of deliverables.

• Data Analyst

  • Apr 2007 - Mar 2009