Experience

Williams Fashion Shoes

• United States
• Retail
• 1 - 100 Employee

• Assistant Manager

  • Mar 2023 - Present

  Responsible for different outlet business assigned by the management. Need to arrange train for new staffs as well as staffs who didnt perform well. Forecast outlet sales and set target for team members. Conduct daily or weekly meeting with team so that they are aware of their responsibilities. Responsible for different outlet management and business. Responsible for different outlet business assigned by the management. Need to arrange train for new staffs as well as staffs who didnt perform well. Forecast outlet sales and set target for team members. Conduct daily or weekly meeting with team so that they are aware of their responsibilities. Responsible for different outlet management and business.



City Bank

• Bangladesh
• Banking
• 700 & Above Employee

• Customer Service Manager

  • Dec 2015 - Mar 2023

  Achieve business target of retail products. Identify, recruit, and on-board new agent. Coach other staffs on how to deal with special circumstances including theft, complaints, returns, exchanges, coupons, special offers, etc. Handle and resolve customer complaints or discrepancies with prices at bank counter. Provide helpful and efficient customer service and model appropriate behavior for all staff Select and train bank staff, ensuring that they provide strong customer services and act efficiently at City bank Verify transactions and appropriate cash is present at each bank cash operating area at the end of shifts and at closing times Identifying opportunities to acquire new customers and explore new business opportunities. Support area and region team by managing the compliance performance of Master agent /outlet point. Manage regular and on demand (Daily, Weekly, Monthly and/or Ad-hoc) reports according to business requirements. Develop strong trade relationship with SP and outlets. Expertise in acquiring mortgage and auto loan business. Achieve new business in asset, liability and cards. Ensure retention of the business target. Manage the PAR and NPL of own asset portfolio within the given target. Analyze the creditworthiness of the potential borrower. Ensure quality services to the customers within the guideline. Cross-selling of different products of City Bank. Expand city pay e-Commerce & f-Commerce acquiring network through Signing-up new potential merchants as per target. Achieve monthly business target of account opening, deposit, personal loan, Auto loan, credit cards. Show less



Swapno super shop

• Dhaka, Bangladesh

• Checkout Operator

  • Dec 2012 - Oct 2015

  Perform POS Register transactions at checkout Assist customers in Self-Checkout area Cash handling Maintain high level of communication with customers Ensure customers are served in a friendly efficient manner Providing customers with fast, effective and friendly. Answer customer queries and complaints in a courteous manner Working cooperatively in a team environment Ensure the health and safety of all store associates and customers Perform POS Register transactions at checkout Assist customers in Self-Checkout area Cash handling Maintain high level of communication with customers Ensure customers are served in a friendly efficient manner Providing customers with fast, effective and friendly. Answer customer queries and complaints in a courteous manner Working cooperatively in a team environment Ensure the health and safety of all store associates and customers