Senior Broker Relationship Manager

• Dec 2017 - Present

Broker Developement Officer

• Nov 2014 - Nov 2017

Broker Relations and Business Development Broker Relations and Business Development

Assistant Manager-Jebel Ali Free Zone

• Mar 2014 - Oct 2014

Responsible for a new division opened in Jebel Ali Free Zone. Responsible for a new division opened in Jebel Ali Free Zone.

Senior Officer -Customer Service Group

• Aug 2007 - Mar 2014

 Issuance of Marine/ FGA/ Travel / visit Policies & certificates.  Issuance of quote for medical & other Pre-underwritten products. Reconciliation of accounts of major clients. Generate business leads , develop and maintain new business for the branch . Assisting the Producers and Branch achieve the targets and meet budget. Risk consultancy services for existing and new clients. Ensuring the highest level of customer service and satisfaction with regards to their inquiries, claims handling. Maintaining service standards to clients by ensuring extreme accuracy on documentation of policies and meet the document turnaround timelines. Supporting the branch to track and trace the accounts receivables, renewals of policies and follow up to ensure client maintenance. Support and strive to improve and maintain operational efficiency and client expectations. Responsible for Policy documentation and Branch Administrational duties with regards to local authorities. To monitor,execute and support the daily/weekly tasks.